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International Customer Service Representative

vor 2 Monaten

Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit
Job Description

We are seeking a highly skilled and dedicated German-speaking Customer Support Agent to join our dynamic team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:
  • Provide timely and effective solutions to customer inquiries via various communication channels.
  • Communicate complex information in a clear and concise manner, ensuring customer satisfaction.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.
Requirements:
  • Native-level German language proficiency and C1-level English language skills.
  • Previous experience in a customer support role, with a proven track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in computer use and familiarity with customer relationship management (CRM) software.
  • Flexibility to work on a rotating roster, including weekends and holidays.
What We Offer:
  • A comprehensive training program to equip you with the skills and knowledge needed to succeed in this role.
  • A competitive salary and benefits package, including health coverage and career development opportunities.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • Relocation support for candidates who need to relocate to Malta.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.