Strategic Customer Success Manager
Vor 6 Tagen
About Darktrace
Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.
Our Innovation
The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
About the Role
In the Strategic Customer Success role, you will be managing key strategic accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Key Responsibilities
- Presenting, discussing, and demonstrating Darktrace cyber threat defence solutions to Chief Information Security Officers (CISOs) and information security experts
- Conducting business reviews to drive satisfaction, cover our strategic roadmap and measure desired business outcomes
- Identifying and nurturing upsell and cross-sell opportunities
- Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of subscription term
- Monitoring customer engagement levels to assess risk and execute action plans
About You
Our ideal candidate will naturally be building long-lasting relationships with a wide range of stakeholders, from users of the technology to CSuite contacts.
You'll be keen to use your relationship management and communication skills to achieve goals, drive value generation at customers and be excited about working to achieve targets linked to renewals and upsell generation. You'll be comfortable working across a wide client portfolio, demonstrating a process-oriented approach and the ability to juggle competing demands.
Candidate Requirements
- Experience in a customer-facing role, ideally at enterprise or strategic level, this could be as an Account Executive, Account Management, Customer Success Manager position
- You'll be comfortable working in a target-driven environment
- Business fluent German speaker
This role is hybrid and you will attend our Munich office a minimum of 3 days a week.
-
Strategic Customer Success Manager
vor 8 Stunden
Munich, Bayern, Deutschland DataGuard VollzeitJob DescriptionAt DataGuard, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success and...
-
Strategic Customer Success Manager
vor 8 Stunden
Munich, Bayern, Deutschland DataGuard VollzeitJob DescriptionAt DataGuard, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success and...
-
Strategic Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success Planning: Develop and execute comprehensive account plans to ensure customer...
-
Strategic Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success Planning: Develop and execute comprehensive account plans to ensure customer...
-
Strategic Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at DataGuard. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Insights: Gather and analyze customer data to understand their needs, pain points, and...
-
Strategic Customer Success Manager
vor 1 Woche
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at DataGuard. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Insights: Gather and analyze customer data to understand their needs, pain points, and...
-
Strategic Customer Success Manager
Vor 2 Tagen
Munich, Bayern, Deutschland Celonis VollzeitAbout the RoleThe Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.You will lead extensive teams of Celonis experts to ensure the success and...
-
Strategic Customer Success Manager
Vor 2 Tagen
Munich, Bayern, Deutschland Celonis VollzeitAbout the RoleThe Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.You will lead extensive teams of Celonis experts to ensure the success and...
-
Strategic Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland Darktrace VollzeitAbout DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Our InnovationThe Darktrace AI Research Centre based in our Cambridge, UK...
-
Strategic Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland Darktrace VollzeitAbout DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Our InnovationThe Darktrace AI Research Centre based in our Cambridge, UK...
-
Strategic Customer Success Manager
Vor 4 Tagen
Munich, Bayern, Deutschland Celonis VollzeitAbout the Role:The Client Value Partner (CVP) is a key addition to our Value Engineering team, playing a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.Key Responsibilities:Develop and maintain strong relationships with key stakeholders, including...
-
Strategic Customer Success Manager
Vor 4 Tagen
Munich, Bayern, Deutschland Celonis VollzeitAbout the Role:The Client Value Partner (CVP) is a key addition to our Value Engineering team, playing a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.Key Responsibilities:Develop and maintain strong relationships with key stakeholders, including...
-
Strategic Customer Success Manager
Vor 7 Tagen
Munich, Bayern, Deutschland Darktrace VollzeitAbout DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Our InnovationThe Darktrace AI Research Centre based in our Cambridge, UK...
-
Strategic Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Darktrace VollzeitAbout DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Our InnovationThe Darktrace AI Research Centre based in our Cambridge, UK...
-
Customer Success Strategist
Vor 6 Tagen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success: Develop and execute comprehensive account plans to ensure customer success,...
-
Customer Success Strategist
vor 1 Woche
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success: Develop and execute comprehensive account plans to ensure customer success,...
-
Customer Success Professional
vor 14 Stunden
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitCustomer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...
-
Customer Success Professional
vor 14 Stunden
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitCustomer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...
-
Senior Account Customer Success Manager
Vor 7 Tagen
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...
-
Senior Account Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...