Senior Account Customer Success Manager

Vor 6 Tagen

Munich, Bayern, Deutschland Palo Alto Networks Vollzeit
About the Role

We are seeking a highly skilled Strategic Account Growth Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for driving customer success and growth across our most strategic accounts in the EMEA region.

Key Responsibilities
  • Account Management
    • Develop and execute account plans to drive customer adoption and growth
    • Build and maintain strong relationships with key stakeholders at customer organizations
    • Collaborate with cross-functional teams to deliver customized solutions and services to customers
  • Customer Impact
    • Own customer planning, deployment, adoption, and account-level reviews
    • Develop and implement success plans to drive customer value realization
    • Partner with sales teams to identify expansion opportunities and ensure renewals
  • Partnership
    • Collaborate with post-sales teams to deliver professional services and support
    • Engage and coordinate customer delivery across Palo Alto Networks team members
    • Develop and maintain strong relationships with key stakeholders at customer organizations
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with expertise in cloud security, DevSecOps, network security, or security operations
  • Proven results working as a trusted advisor to drive business value for customers
  • Expertise in customer guidance throughout their journey, focusing on value realization and managing customer escalations
  • Fluent German speaking skills alongside English is required for this role
About Us

Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing innovative solutions to protect our customers' digital experiences. We celebrate diversity in our workplace and are an equal opportunity employer. We are committed to providing reasonable accommodations for all qualified individuals with a disability.

  • Senior Account Customer Success Manager

    Vor 7 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...

  • Senior Account Customer Success Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...

  • Senior Account Customer Success Manager

    Vor 3 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Strategic Account Growth Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for driving business growth and customer success for our most strategic accounts in the EMEA region.Key ResponsibilitiesAccount ManagementDevelop and execute...

  • Senior Account Customer Success Manager

    Vor 3 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Strategic Account Growth Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for driving business growth and customer success for our most strategic accounts in the EMEA region.Key ResponsibilitiesAccount ManagementDevelop and execute...

  • Senior Account Customer Success Manager

    vor 8 Stunden

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...

  • Senior Account Customer Success Manager

    vor 8 Stunden

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...

  • Senior Customer Success Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our mission is clear: To be the preferred cybersecurity partner, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our foundation is built on challenging the status quo and seeking innovators who are dedicated to transforming the cybersecurity...

  • Senior Customer Success Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Mission At Palo Alto Networks, our mission is clear: To be the trusted cybersecurity partner, safeguarding our digital lives. We envision a world where every day is safer and more secure than the last. Our foundation is built on challenging the norm and innovating in the cybersecurity landscape, and we seek individuals who are...

  • Senior Customer Success Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our mission is clear: To be the preferred cybersecurity partner, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our foundation is built on challenging the status quo and seeking innovators who are dedicated to transforming the cybersecurity...

  • Senior Customer Success Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Mission At Palo Alto Networks, our mission is clear: To be the trusted cybersecurity partner, safeguarding our digital lives. We envision a world where every day is safer and more secure than the last. Our foundation is built on challenging the norm and innovating in the cybersecurity landscape, and we seek individuals who are...

  • Senior Customer Success Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our mission is clear: To be the preferred cybersecurity partner, safeguarding our digital lifestyle. We envision a world where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and we seek innovators who are...

  • Senior Customer Success Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our mission is clear: To be the preferred cybersecurity partner, safeguarding our digital lifestyle. We envision a world where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and we seek innovators who are...

  • Senior Customer Success Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our journey begins and concludes with our purpose: To be the preferred partner in cybersecurity, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming the status quo, and we seek...

  • Senior Customer Success Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our journey begins and concludes with our purpose: To be the preferred partner in cybersecurity, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming the status quo, and we seek...

  • Senior Customer Success Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our journey begins and concludes with our purpose: To be the trusted cybersecurity partner, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and...

  • Senior Customer Success Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Company Overview Our Purpose At Palo Alto Networks, our journey begins and concludes with our purpose: To be the trusted cybersecurity partner, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and...

  • Customer Success Professional

    vor 14 Stunden

    Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL Vollzeit

    Customer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...

  • Customer Success Professional

    vor 14 Stunden

    Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL Vollzeit

    Customer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...

  • Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...

  • Account Manager

    vor 1 Woche

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...