Executive AV/VC Maintenance Support Specialist
vor 1 Monat
**About the Role**
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to industry leaders. We're seeking an experienced AV/VC Systems Engineer to join our Executive Support team.
**Key Responsibilities**
- Maintain communication with the Executive Support Engineering team to address calls, day-to-day operations, scheduling, and troubleshooting video conferencing issues.
- Take ownership of AV/VC system maintenance and troubleshooting in executive conference rooms, ensuring optimal functionality and prompt issue resolution.
- Provide technical support for video conferencing, offering real-time assistance to executives during calls.
- Manage tasks, including Make/Add/Changes requests, Break/Fix, and RMA requests.
- Monitor video conferencing calls, perform equipment swaps, and conduct inspections.
- Install and maintain VC room hardware, replacing and installing key components to minimize downtime.
- Contribute to developing the AV/VC Small Group Support process and work towards continuous improvement.
- Provide immediate response and support to the Executive Engineering team.
- Manage collaboration hardware deployment requests from the executive team.
- Collaborate with vendors, Logistics, and cross-functional teams to replace and recommission gear.
- Manage Executive Support equipment and peripherals stock.
- Engage with executives and executive admins to answer questions and suggest video conferencing solutions.
**Requirements**
- Proven experience in AV/VC systems maintenance and executive support.
- Strong technical background with expertise in troubleshooting and resolving video conferencing issues.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and task management skills.
- Ability to work independently and collaboratively in a dynamic environment.
- Possess a full working knowledge of all call flows and demonstrate in-depth troubleshooting skills.
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