Executive AV/VC Support Specialist

vor 4 Wochen

Munich, Bayern, Deutschland EOS IT Solutions Vollzeit

**About the Role**

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services to industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, prioritizing customer satisfaction and quality of service.

**Key Responsibilities**

  • Maintain ongoing communication with the Executive Support Engineering team, addressing assigned calls, day-to-day operations, scheduling, and troubleshooting video conferencing-related issues.
  • Take ownership of AV-VC system maintenance and troubleshooting, ensuring optimal functionality and prompt issue resolution.
  • Provide white-glove technical support for video conferencing, offering real-time assistance to executives during calls.
  • Open, track, and resolve tasks efficiently, including Make/Add/Changes requests, and manage Break/Fix and RMA requests.
  • Monitor video conferencing calls, perform equipment swaps, and conduct inspections twice daily.
  • Install and maintain VC room hardware, replacing and installing key components to minimize downtime.
  • Contribute to developing the AV-VC Small Group Support process and work towards continuous improvement.
  • Provide immediate response and support to the Executive Engineering team, ensuring their technical needs are met promptly.
  • Manage collaboration hardware deployment requests from the executive team, from request inception to signed-off delivery.
  • Collaborate with vendors, Logistics, and cross-functional teams to replace and recommission gear, ensuring a seamless supply chain.
  • Manage Executive Support equipment and peripherals stock, collaborating with Logistics to reorder and fulfill additional equipment and supplies based on stock levels.
  • Engage with executives and executive admins to answer questions and suggest video conferencing solutions, ensuring a positive user experience.

**Requirements**

  • Proven experience in AV-VC systems maintenance and executive support.
  • Strong technical background with expertise in troubleshooting and resolving video conferencing issues.
  • Excellent communication and interpersonal skills, with the ability to engage with executives and cross-functional teams.
  • Detail-oriented with strong organizational and task management skills.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Possess a full working knowledge of all call flows and demonstrate in-depth troubleshooting skills.

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