AMS Europe Business Analyst Platform Solutions Expert

vor 2 Wochen


Berlin, Berlin, Deutschland Avaloq Vollzeit
Job Description

We are seeking a highly skilled Technical Business Analyst to join our team at Avaloq. As a key member of our SaaS Operating Center, you will play a crucial role in ensuring the stable platform operations of our Avaloq software and products for our clients.

Key Responsibilities
  • Incident Management: Follow the incident management process from start to finish, including triage, impact analysis, and coordination with other teams.
  • Problem Solving: Troubleshoot and resolve incidents and problems in a timely manner, working closely with the service desk and other delivery units.
  • Client Requirements: Analyze and consolidate new client requirements, ensuring that they are accurately translated into technical requirements.
  • Technical Support: Provide technical support to the development team, ensuring that business requirements are met and that features are implemented correctly.
  • UAT Coordination: Coordinate and support User Acceptance Testing (UAT) activities, ensuring that all stakeholders are satisfied with the outcome.
  • Stakeholder Management: Manage end-user expectations and those of other relevant stakeholders, ensuring that their needs are met and that they are informed throughout the process.
  • Onboarding: Onboard new bank services into our service delivery, ensuring a smooth transition for all parties involved.
Qualifications
  • Proven Track Record: Proven track record of successful performance in a similar role, ideally within outputs and security access.
  • ITIL Knowledge: Knowledge of ITIL Incident, Problem, and Change processes.
  • Language Skills: Full professional fluency in English.
  • Technical Degree: Technical degree in IT or a business-related area.

We offer a hybrid and flexible working arrangement to support work-life balance, and we are committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.



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