AMS Europe Business Analyst Platform Solutions Expert
vor 4 Wochen
Job Title: Technical Business Analyst for Avaloq Platform Operations
Job Summary:
We are seeking a highly skilled Technical Business Analyst to join our SaaS Operating Center team. As a Technical Business Analyst, you will be responsible for ensuring stable platform operations of our Avaloq software and products for our clients.
Key Responsibilities:
- Interact with clients to assure service delivery and analyze customer requirements.
- Solve incidents/issues in the productive environment and monitor application availability in the areas of output and/or security access.
- Coordinate with the service desk and other delivery units to resolve incidents and problems.
- Follow incident management process end-to-end in a timely manner, including triage of incident.
- Impact analysis, troubleshooting, and involve/co-ordinate with other teams.
- High-level analysis and consolidation of new client requirements.
- Support the development team in implementing features by translating business requirements into technical requirements.
- UAT Coordination & Support.
- Manage end-user's expectation and other relevant stakeholders.
- On-boarding of new bank services in service delivery.
Requirements:
- Proven track record of successful performance in a similar role, ideally within outputs and security access.
- ITIL Incident, Problem, and Change process knowledge.
- Full professional fluency in English.
- Technical degree in IT or business-related area.
Preferred Qualifications:
- Knowledge of Avaloq Core & Front Platform with certification.
- SQL and basic knowledge of Oracle DB.
- German language skills.
About Avaloq:
We are proud to be an equal opportunities employer and are committed to fostering an inclusive culture where you can be your true authentic self. We offer hybrid and flexible working arrangements to support work-life balance and maintain our fantastic Avaloq culture in our global offices.
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Berlin, Berlin, Deutschland Avaloq VollzeitJob Title: Technical Business Analyst - Avaloq Platform SolutionsJob Summary:We are seeking a highly skilled Technical Business Analyst to join our team at Avaloq. As a Technical Business Analyst, you will be responsible for interacting with clients to ensure service delivery, analyzing customer requirements, and solving incidents/issues in a productive...
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