Assistant Night Manager

vor 4 Wochen


Köln, Nordrhein-Westfalen, Deutschland Marriott International Vollzeit
Deine Rolle

Als Assistant Night Manager bist du Teil eines engagierten Teams, das sich um die Gäste unseres Hotels kümmert. Du bist verantwortlich für die Abwicklung von Buchungen, Kreditkartenabrechnungen und den Tagesabschluss. Du checkst unsere Gäste ein, weisst ihnen ihr Zimmer zu und aktivierst die Zimmerschlüssel. Sollte etwas nicht ganz in Ordnung sein, kümmert du dich darum und gibst die Beanstandung an die richtige Stelle weiter.

Deine Aufgaben
  • Reagiere auf alle Fragen, Nachrichten, Anrufe oder Anliegen unserer Gäste
  • Kümmere dich um Roomservice Bestellungen
  • Gib unseren Gästen Informationen und Wegbeschreibungen rund um unser Hotel und die Umgebung
  • Kümmere dich ums Check-out und finde eine Lösung, wenn ein Gast Fragen zu Preisen oder Gebühren hat
  • Bearbeite Zahlungen und Zimmergebühren
  • Führe Sicherheitsrundgänge durch
  • Sind für die Einarbeitung neuer Mitarbeiter/innen zuständig und führe regelmäßige Feedbackgespräche in Zusammenarbeit mit dem Night Manager
Deine Qualifikationen
  • Mehrere Jahre Rezeption-Erfahrung oder im Nachtdienst in der gehobenen Hotellerie sind ein großes Plus
  • Freundliches, zuvorkommendes Auftreten
  • Eine positive Grundeinstellung und Aufgeschlossenheit
  • Flexibilität, lösungsorientiertes Handeln und Multitasking-Skills
Warum Marriott International?

Unser Hotel ist ein Ort, an dem du dich wohlfühlst. Wir bieten dir eine Vielfalt an Möglichkeiten, dich zu entwickeln und zu wachsen. Unsere Mitarbeiter sind unsere größte Ressource, und wir glauben an die Einstellung einer vielfältigen Belegschaft und die Aufrechterhaltung einer integrativen Kultur, in der der Mensch im Mittelpunkt steht.



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