Customer Service Representative for Train Operations

Vor 4 Tagen

Friedrichshafen, Baden-Württemberg, Deutschland DB Regio AG Vollzeit

Job Description

As a Customer Service Representative for Train Operations, you will work on board the train and be the first point of contact for our passengers. We are looking for a motivated individual to join our team at DB Regio AG in Friedrichshafen for a training program as a Customer Service Representative for Train Operations (m/f/d).

What to Expect During the Training Program:

  • The training program will last for 3 months in full-time (39 hours/week) and will consist of theoretical and practical training sessions.
  • The theoretical training will take place at the Ulm location, while your practical assignments will typically take place at the later deployment location.
  • You will complete the training program with a theoretical and practical exam.
  • The training classes will consist of approximately 12 participants.

After Completing the Training Program:

  • You will be responsible for actively advising and supporting our customers on and in the train.
  • You will provide passengers with information on schedules and fares, as well as information on connections and disruptions.
  • You will be responsible for controlling and selling tickets.
  • You will be in charge of maintaining order and safety on the train.
  • You will strive to provide high-quality service to our customers, increasing their satisfaction.
  • You will work closely with colleagues, such as train drivers, service staff, or security personnel.

Your Profile:

  • You have completed a successful vocational training, such as hotel management, flight attendant, salesperson, retail salesperson, or equivalent experience in the service sector.
  • You are familiar with mobile devices.
  • You have developed conflict and communication skills in your professional life.
  • You have a customer- and service-oriented mindset.
  • You have a neat and friendly appearance and are willing to wear company uniforms.
  • You are willing to work irregular shifts.
  • A valid Class B driver's license is an asset.

Bewerbungen bereits ausgebildeter Kundenbetreuer:innen im Nahverkehr sind selbstverständlich ebenso willkommen. Nach erfolgreichem Abschluss der Funktionsausbildung ist eine Ausübung des Berufes in der Regel auch in Teilzeit möglich. Aus betrieblichen Gründen ist die Qualifizierung in Vollzeit zu absolvieren.

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