Customer Service Representative
vor 2 Wochen
Job Overview:
DB Regio AG is seeking a highly skilled Customer Service Representative to join our team in Friedrichshafen. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our passengers on local transport.
About the Role:
- Assist and support customers on and off trains, providing information on timetables, fares, and connections.
- Conduct ticket inspections and sales, ensuring accurate and efficient transactions.
- Maintain order and safety on trains, ensuring a comfortable and secure environment for passengers.
- Collaborate with colleagues, including train drivers, onboard staff, and security personnel, to deliver high-quality service.
- Enhance customer satisfaction through proactive problem-solving and effective communication.
Requirements:
- Vocational training in a relevant field or relevant experience in the service sector.
- Proficiency in using mobile devices and technology.
- Developed conflict resolution and communication skills.
- Strong customer and service orientation.
- Ability to work irregular shifts and wear company attire.
- Valid Class B driver's license is advantageous.
What We Offer:
- Part-time employment opportunities after completing the training.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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