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Customer Service Representative

vor 2 Monaten


Friedrichshafen, Baden-Württemberg, Deutschland DB Regio AG Vollzeit

Job Overview:

DB Regio AG is seeking a highly skilled Customer Service Representative to join our team in Friedrichshafen. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our passengers on local transport.

About the Role:

  • Assist and support customers on and off trains, providing information on timetables, fares, and connections.
  • Conduct ticket inspections and sales, ensuring accurate and efficient transactions.
  • Maintain order and safety on trains, ensuring a comfortable and secure environment for passengers.
  • Collaborate with colleagues, including train drivers, onboard staff, and security personnel, to deliver high-quality service.
  • Enhance customer satisfaction through proactive problem-solving and effective communication.

Requirements:

  • Vocational training in a relevant field or relevant experience in the service sector.
  • Proficiency in using mobile devices and technology.
  • Developed conflict resolution and communication skills.
  • Strong customer and service orientation.
  • Ability to work irregular shifts and wear company attire.
  • Valid Class B driver's license is advantageous.

What We Offer:

  • Part-time employment opportunities after completing the training.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.