Technical Account Manager, EMEA Cloud Solutions

vor 1 Woche

Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit
About the Role

We are seeking a highly skilled Technical Account Manager to join our EMEA team. As a trusted advisor, you will have a direct impact on helping our partners gain the most value from cloud technology.

You will craft and execute strategies to drive our partners' adoption and use of AWS services, including a range of products such as EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country, from rising startups to large enterprises undergoing significant transformation.

You will provide advice on architecture, support strategy, project, and launch planning, as well as ongoing operational issues.

Key Responsibilities
  • You will build solutions, provide technical guidance, and advocate for the customer.
  • You will ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • You will develop trusting relationships with customers, understanding their business needs and technical challenges.
  • You will drive technical discussions regarding incidents, trade-offs, and risk management.
  • You will consult with a range of partners from developers through to C-suite executives.
  • You will collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • You will proactively find opportunities for customers to gain additional value from AWS.
  • You will provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning.
  • You will solve a variety of problems across different customers as they migrate their workloads to the cloud.
  • You will uplift customer capabilities by running workshops, brown bag sessions, etc.
About the Team

We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs, and Global Mobility opportunities.

We value diverse experiences and encourage candidates from all backgrounds to apply.

We strive for flexibility as part of our working culture, achieving success at work without sacrificing work-life balance.

We foster a culture of inclusion, empowering employees to be proud of their differences.

We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.

Basic Qualifications
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.
  • Bilingual Russian/German.
Preferred Qualifications
  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.

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