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IT Support Specialist

vor 2 Monaten


Erlangen, Bayern, Deutschland D-ploy Vollzeit
About D-ploy

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to our clients, optimizing their IT productivity and contributing to their success and value.

Job Summary

We are seeking a highly skilled and motivated IT Onsite Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our desktop infrastructure, and contributing to the development of innovative solutions in the industrial sector.

Key Responsibilities
  • Provide first- and second-level technical support for industrial environment faults
  • Act as the main point of contact for employees experiencing computer issues
  • Monitor desktop infrastructure performance and suggest improvements
  • Evaluate, create, and develop solutions in the industrial sector
  • Elaborate and implement standards in the industrial IT environment
  • Resolve software, hardware, and device issues reported by end users
  • Install, configure, and maintain desktop hardware and software
  • Support client standard technologies, including basic troubleshooting of Exchange and AD accounts
  • Troubleshoot PC connectivity issues and network elements
  • Implement and support remote access solutions (VPN)
  • Escalate service issues when required
  • Communicate with customers/end users, keeping them informed of incident progress
  • Monitor network performance, taking measures to resolve throughput issues
  • Oversee asset maintenance and tracking
  • Advise and train staff on computer operations and software applications
Requirements
  • Good understanding of Information Technology trends, products, and solutions
  • 1+ years' experience in a similar position supporting various technologies and services
  • In-depth knowledge of Windows OS (Windows 7 & 10), Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, and mobile devices
  • Basic knowledge of Active Directory and Exchange
  • ITIL certification and familiarity with the Service Now ticketing system is an advantage
  • GMP-/GxP knowledge is desired
  • Highly self-motivated and directed with a keen attention to detail
  • Customer-focused with a passion for customer satisfaction and delivering business values
  • A service-oriented mindset and a drive to deliver on tasks and projects
  • Ability to work independently and follow directions and best practices
  • Great communication and interpersonal skills
  • Fluent German and English (written and spoken) communication skills
  • Friendly, supportive, and flexible personality with quick learning ability
  • Good team player with planning and organizing skills & multi-task
  • Candidates must declare a criminal record extract not older than 3 months
Benefits
  • Paid special leaves
  • Edenred Card (can be used in restaurants, hotels, and gas stations in Germany)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Vouchers (B-day voucher, wedding, and new born surprise, 5-years and 10-years anniversary surprise)
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits
  • Company-sponsored events

Are you passionate about IT and looking for a challenging role in a dynamic and international organization?