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Customer Solutions Manager, CSM Germany

vor 4 Wochen

Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

AWS EMEA SARL (Germany Branch) is seeking a highly skilled professional to join our team as a Customer Solutions Manager, CSM Germany. In this role, you will be responsible for guiding large and complex AWS customers along their multi-year journey to the cloud.

As a Cloud Transformation Expert, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption.

Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey, you will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, customer teams, and planning and supporting major workload migrations.

The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.

You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and drive teams.

Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them.

Key Responsibilities:

  • Lead complex, large scale IT/digital business transformation programs
  • Develop and execute education plans to ensure customer success
  • Drive collaboration between core account groups and product/engineering teams
  • Translate strategic initiatives into executable actions
  • Evangelize AWS services and influence customers for adoption

Requirements:

  • Experience leading complex, large scale IT/digital business transformation programs
  • Experience in a customer facing role
  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
  • Strong organizational and troubleshooting skills with precise attention to detail
  • Fluent English & German language

Preferred Qualifications:

  • Direct experience implementing AWS/cloud services
  • Robust understanding of key technology and market trends
  • PMP and/or SCRUM/Agile, SAFe certified