IT Workplace Support Lead for Continental Europe

vor 4 Wochen

Berlin, Berlin, Deutschland BMG RIGHTS MANAGEMENT GmbH - Corporate Vollzeit

BMG is seeking a highly skilled IT Workplace Support Lead to join our team in Berlin. As a key member of our IT function, you will be responsible for the daily management of the Berlin-based IT Workplace Support team, serving Continental Europe.

Key Responsibilities:

  • Lead and mentor the Berlin-based IT Workplace Support team to ensure high performance.
  • Coordinate the daily operations/tasks of the IT Support team, managing workloads, and ensuring support is delivered in line with user/stakeholder requirements.
  • Ensure that key ITIL processes (Incident, Problem, Change, Event, Knowledge Management) are followed by the team.
  • Provide VIP support, and ensure processes are established for senior executives.
  • Lead and manage IT projects related to office infrastructure and/or services, ensuring they are delivered on time, within scope, and within budget.
  • Coordinate and oversee IT aspects of CEU company integrations, collaborating with cross-functional teams to ensure seamless technology transitions.
  • Work closely with the global IT teams to ensure alignment of IT support practices and policies.

Requirements:

  • Bachelor's degree in Computer Science or an equivalent combination of technical education and work experience.
  • ITIL V3/4 certificate or experience working within ITIL-based frameworks is desirable but not mandatory.
  • Excellent communication skills and a customer-oriented mindset.
  • Experience of management within a Service Desk team or other IT Service Management-related field.
  • Strong grasp of technology, specifically in areas surrounding workplace infrastructure and services (Office 365, Networking, Active Directory, MDM).
  • Fluent English and German language skills are essential.

About BMG:

BMG is a leading music company that empowers artists and songwriters to maximize the potential of their songs and recordings in the digital era. We are committed to providing equal employment opportunities for all employees and value diversity in all forms.

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