Help Desk Technician

vor 3 Wochen

Ulm, Baden-Württemberg, Deutschland TalenTailors Vollzeit
Job Summary

TalenTailors is seeking a skilled Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • User Support: Deliver prompt and effective technical assistance to customers via various communication channels, ensuring timely resolution of IT-related issues.
  • Troubleshooting: Identify and resolve hardware, software, and network problems, escalating complex concerns to relevant teams when necessary.
  • Incident Management: Log, track, and prioritize support requests using a ticketing system, ensuring accurate and timely documentation of all incidents and resolutions.
  • Password and Access Management: Assist with password resets, account creations, and access provisioning and deprovisioning in line with company policies.
  • Software Installation and Updates: Install, configure, and update software applications, ensuring compatibility and compliance with licensing agreements.
  • Hardware Support: Provide assistance with hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
  • Remote Support: Extend remote assistance to off-site or remote customers, guiding them through technical issues or conducting remote troubleshooting when feasible.
  • Knowledge Base: Contribute to the development and upkeep of a knowledge base, crafting documentation and FAQs to assist customers in resolving common problems.
  • Training: Assist in training employees on fundamental IT procedures and best practices.
  • Compliance: Ensure that all support activities conform to company policies, security standards, and regulatory requirements.
Requirements
  • TECHNOLOGY: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio.
  • Strong knowledge of computer hardware, operating systems (Windows), and software applications.
  • Familiarity with network protocols and troubleshooting network connectivity issues.
  • KNOWLEDGE: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Understanding the structure, content, meaning, spelling, rules of composition, and grammar of the English language.
  • Understanding the structure, content, meaning, spelling, rules of composition, and grammar of the German language (preferred).
  • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
  • Knowledge of the practical application of engineering science and technology, including applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • SKILLS: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active listening, which involves giving full attention to what others are saying, understanding the points being made, asking appropriate questions, and not interrupting at inappropriate times.
  • Understanding written sentences and paragraphs in work-related documents.
  • Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • ABILITIES: The ability to apply general rules to specific problems to produce logical answers.
  • The ability to combine pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events.
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • The ability to communicate information and ideas effectively in spoken form.
  • The ability to recognize when something is wrong or likely to go wrong, without necessarily solving the problem.
Benefits
  • Opportunity to work with a variety of technologies and learn new skills.
  • Work in a modern office equipped with state-of-the-art technologies.
  • Enjoy a flexible work model with a mix of working onsite and from home (80% on-site).
  • Join a globally recognized company and secure stable employment.
  • Receive a competitive salary package (60K€-70K€)

  • Help Desk Technician

    vor 1 Tag

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    vor 1 Tag

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    Vor 3 Tagen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    Vor 3 Tagen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    vor 1 Woche

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    vor 1 Woche

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    Vor 7 Tagen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    Vor 7 Tagen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job Title: IS Help Desk TechnicianAre you passionate about delivering exceptional customer service and resolving technical issues?We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.Key...

  • Help Desk Technician

    vor 3 Wochen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job SummaryThe Help Desk Technician is a key player on the front lines of Trimble Corporate IT. This position is perfect for someone looking to leverage their expertise in being the face of the IT department.Key ResponsibilitiesProvide technical support services to end-users, ensuring timely and effective resolution of issues.Interface and collaborate with...

  • Help Desk Technician

    vor 3 Wochen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job SummaryThe Help Desk Technician is a key player on the front lines of Trimble Corporate IS, providing technical support services to end-users. This role is perfect for someone looking to leverage their expertise in being the face of the IS department.Key ResponsibilitiesProvide technical support services to end-users, including desktop support and...

  • Help Desk Technician

    vor 3 Wochen

    Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

    Job SummaryThe Help Desk Technician is a key player on the front lines of Trimble Corporate IS, providing technical support services to end-users. This role is perfect for someone looking to leverage their expertise in being the face of the IS department.Key ResponsibilitiesProvide technical support services to end-users, including desktop support and...

  • Service Desk Technician with German Language Support

    vor 4 Wochen

    Ulm, Baden-Württemberg, Deutschland Espabila Vollzeit

    About the RoleWe are seeking a highly skilled Service Desk Technician to join our team at Espabila. As a key member of our IT support team, you will be responsible for providing first-line technical support to our end-users, ensuring timely resolution of IT-related issues.Key ResponsibilitiesProvide technical support to end-users via various communication...

  • IT Support Technician

    vor 1 Monat

    Ulm, Baden-Württemberg, Deutschland AVASO Technology Solutions Vollzeit

    About Us:AVASO Technology Solutions is currently in search of an IT Support Technician who possesses a strong enthusiasm for the information technology sector.As a member of AVASO, you will join a worldwide organization dedicated to delivering IT services to significant national and international clients across diverse industries.We are a technology...

  • Service Desk Support Specialist

    vor 2 Wochen

    Ulm, Baden-Württemberg, Deutschland TalenTailors Vollzeit

    Service Desk Technician Job DescriptionWe are seeking a skilled Service Desk Technician to provide top-notch technical assistance to our customers. As a key member of our team, you will be responsible for delivering prompt and effective support to end-users, ensuring their IT-related issues are resolved efficiently.Key Responsibilities:User Support: Provide...

  • Service Desk Support Specialist

    vor 2 Wochen

    Ulm, Baden-Württemberg, Deutschland TalenTailors Vollzeit

    Service Desk Technician Job DescriptionWe are seeking a skilled Service Desk Technician to provide top-notch technical assistance to our customers. As a key member of our team, you will be responsible for delivering prompt and effective support to end-users, ensuring their IT-related issues are resolved efficiently.Key Responsibilities:User Support: Provide...

  • Electrical Maintenance Technician

    vor 4 Wochen

    Ulm, Baden-Württemberg, Deutschland Seifert Personal Service GmbH Vollzeit

    We are seeking a skilled Electrical Maintenance Technician to join our team at Seifert Personal Service GmbH.About UsOur company specializes in mechanical engineering and plant construction, providing top-notch services to our clients.Your ProfileMust have a completed education in the electrical field, such as a degree in electrical engineering or a related...

  • Electrical Maintenance Technician

    vor 3 Wochen

    Ulm, Baden-Württemberg, Deutschland Seifert Personal Service GmbH Vollzeit

    We are seeking a skilled Electrical Maintenance Technician to join our team at Seifert Personal Service GmbH.About UsOur company specializes in mechanical engineering and plant construction, providing top-notch services to our clients.Your ProfileMust have a completed education in the electrical field, such as a degree in electrical engineering or a related...

  • Event Technician Apprentice

    vor 2 Wochen

    Ulm, Baden-Württemberg, Deutschland Stadt Ulm Vollzeit

    We are a strong city administration, made up of strong team members. Join us and help shape Ulm actively.We are looking for a Event Technician Apprentice to start on 01.09.Lighting, sound, and stage technology - let the live experience shine on the audience! Do you live for events that stay with you long after they're over? Are you interested in lighting,...

  • Event Technician Apprentice

    vor 2 Wochen

    Ulm, Baden-Württemberg, Deutschland Stadt Ulm Vollzeit

    We are a strong city administration, made up of strong team members. Join us and help shape Ulm actively.We are looking for a Event Technician Apprentice to start on 01.09.Lighting, sound, and stage technology - let the live experience shine on the audience! Do you live for events that stay with you long after they're over? Are you interested in lighting,...

  • Electronics Technician for Plant Technology 2025

    vor 3 Wochen

    Ulm, Baden-Württemberg, Deutschland DB Energie GmbH Vollzeit

    Job DescriptionWe are seeking a highly skilled and motivated Electronics Technician for Plant Technology to join our team at DB Energie GmbH in Neu-Ulm. The 3.5-year apprenticeship will be completed at the Robert-Bosch-School.DB is a large company with various departments, and we are looking for Electronics Technicians in different areas. Depending on your...