Help Desk Technician

vor 3 Wochen

Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit

Job Summary

The Help Desk Technician is a key player on the front lines of Trimble Corporate IS, providing technical support services to end-users. This role is perfect for someone looking to leverage their expertise in being the face of the IS department.

Key Responsibilities

  • Provide technical support services to end-users, including desktop support and deployment of hardware and software.
  • Interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met.
  • Provide world-class customer service and work with a cohesive global IS team.
  • Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
  • Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end-users and the corporate IS infrastructure.
  • Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble's computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Requirements

  • Ability to select from several predefined tools to solve problems.
  • Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
  • Ability to effectively communicate in English both verbal and written.
  • Excellent organization skills.
  • Relevant IT certifications such as ITIL, CompTIA A+, etc.
  • 2+ years of related experience.
  • Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
  • Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.
  • Basic network troubleshooting experience.
  • Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
  • Experience with Google Workspace for enterprise collaboration is a plus.

Our Commitment to Inclusiveness

We believe in celebrating our differences and actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

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