IT Support Technician
vor 4 Wochen
About Us:
AVASO Technology Solutions is currently in search of an IT Support Technician who possesses a strong enthusiasm for the information technology sector.
As a member of AVASO, you will join a worldwide organization dedicated to delivering IT services to significant national and international clients across diverse industries.
We are a technology solutions provider with a presence in over 190+ countries and robust distribution capabilities. Our history of success in offering top-tier technology solutions to enterprises of all sizes includes partnerships with some of the most renowned brands globally.
AVASO presents an exceptional opportunity for career advancement within a reputable global company.
Website: -
Job Overview:
- Position: IT Support Technician - EUC L2
- Employment Type: Full-Time Onsite Role
- Location: Ulm, Germany
- Required Languages: German & English (Professional Proficiency)
- Technical Skills: EUC- L2: Desktop, Network, Servers, Hardware & Software, Wi-Fi.
Job Responsibilities:
We are actively seeking an IT Support Technician for full-time onsite support in Ulm, Germany.
EUC – Level 2
Position Responsibilities:
- The Level 2 Technician will deliver daily local and remote desktop support, handle incoming calls, address inquiries, troubleshoot issues, and document the resolution steps in a ticketing system.
- The candidate will also facilitate customer resolutions for calls and collaborate with supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
- Desktop Support Technicians will provide break-fix services, fault diagnosis, and resolution.
- Conduct fault analysis on various core operating systems and platforms, and offer desktop fault resolution for the approved application suite.
- The ideal candidate should have 2-3 years of experience in Windows Desktop support.
Key Responsibilities:
- Serve as the primary technical support contact for IT at the site.
- Provide end-user support for desktops, laptops, and office IT with smart hand assistance for network and servers.
- Assist with software installation on end-user systems and servers as needed.
- Prepare IT assets and tools for onboarding new users.
- Support offboarding processes, including the collection and sanitization of IT assets.
- Provide support for executives and VIPs.
- Coordinate and provide remote hand support to the backend team for network and server assistance.
- Support IP phones, video conferencing, and Level 1 multifunction printers.
- Configure, deploy, and troubleshoot enterprise and personal desktop and laptop computers, productivity devices, and business applications.
- Support mid-range servers and network devices such as switches, routers, and wireless access points with backend team assistance.
- Manage tickets using ServiceNow or a similar ticketing system.
- Troubleshoot VPN issues.
- Provide application support for Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshoot issues related to MS Windows 10 and MS Office 365 for end-users.
- Manage office IT assets.
- Coordinate with external vendors when necessary.
- Work independently and manage in-house IT projects.
- Ensure adherence to SLAs, CSAT, response times, and average resolution times while maintaining SOPs and run-books for global team use.
- Provide technical guidance to site technicians, prioritize workloads, and assist in resource capacity planning.
- Lead the project support team.
- Manage asset and stock, e-waste, technician onboarding, training, process alignment, documentation, and user education.
Candidate Qualifications:
- Bachelor's degree or equivalent in Computer Science or a related field.
- CompTIA A+, Microsoft Certified Professional (MCP), or higher certification.
- A minimum of 18 months of IT experience.
- Proficiency in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, and help desk ticketing systems.
- Experience with mobile device management for iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to multitask, prioritize effectively, and meet SLAs.
- Excellent communication, relationship-building, and internal customer service skills.
- Adaptability and flexibility in a rapidly changing industry and work environment.
- Willingness to work off-hours and weekends when required for projects or emergency support.
- Additionally, the Level 2 Technician will mentor and assist Level 1 technicians and support Level 3 Engineers in ticket resolution.
Skills & Visa Requirements:
- Candidate must be legally authorized to work in Ulm, Germany (EU Country) without any need for visa sponsorship.
- Exceptional technical and troubleshooting skills.
- Excellent written and verbal communication skills.
- Comfortable operating in a fast-paced environment with minimal supervision.
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