Help Desk Technician

vor 1 Tag


Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit
Job Title: IS Help Desk Technician

Are you passionate about delivering exceptional customer service and resolving technical issues?

We are seeking a skilled IS Help Desk Technician to join our team at Trimble. As a key player in our front-line support team, you will be responsible for providing timely and effective technical assistance to our end-users.

Key Responsibilities:

  • Provide technical support and troubleshooting services to end-users via phone, email, and in-person.
  • Collaborate with other IS departments to ensure seamless support and resolution of technical issues.
  • Document technical information in ITSM systems and maintain accurate ticket lifecycle management.
  • Communicate effectively with peers, management, and business stakeholders to ensure timely resolution of issues.
  • Stay up-to-date with the latest technologies and tools to provide expert-level support.

Requirements:

  • 2+ years of experience in a help desk or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Relevant IT certifications such as ITIL, CompTIA A+, etc.
  • Experience with Windows, mobile devices, tablets, printers, and conference room equipment.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About Trimble:

We are a global technology company that empowers professionals and organizations to shape the world around them. We believe in celebrating our differences and actively seeking to add members to our community who represent our customers and the places we live and work.


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