Customer Service Manager
vor 1 Monat
E.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, representing the E.ON Drive brand. We bring renewable energy to the road, supporting individuals and companies throughout Germany in their transition to electromobility. Our product portfolio includes smart solutions for charging on the road, at work, and at home. We help our customers every step of the way, from personal advice to the installation of charging stations, modern billing systems, and the supply of green electricity.
Your Responsibilities- You will be responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM.
- You will be responsible for performance management with our external and internal service center service providers, KPI tracking, and the initiation of measures in the case of deviations.
- You will define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd, and 3rd level service organization.
- You will help us to further improve our service quality and operational excellence.
- You will contribute to the continuous growth of our eMobility business.
- You hold a university degree with a focus on electrical engineering, business, or a comparable professional training.
- You have work experience within the eMobility industry or customer services industry.
- You have several years of experience in the area of process improvements and steering of customer service organizations.
- You are able to problem solve at ease and prioritize workload collaboratively within the team.
- You have excellent communication and negotiation skills in English – additional languages are a plus.
- You have a can-do attitude with the willingness to contribute to a new business area.
We offer a range of benefits to support your well-being and career development:
- Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance.
- Working from abroad: up to 20 days in the European economic area.
- Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas.
- Modern work environment: workplace according to digital and ergonomic standards.
- Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings.
- Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance.
- Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health).
- Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more).
- A central location: very good public transport connection, free parking and charging points for e-vehicles.
- Individual mobility: private car and bicycle leasing.
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