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Global Identity and Account Integrity Program Manager

vor 2 Monaten

Berlin, Berlin, Deutschland Wolt Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to lead our Identity and Account Integrity program globally. As the Global Identity and Account Integrity Program Manager, you will be responsible for driving this program forward, understanding and surfacing opportunities in our existing processes and products, and working cross-functionally to develop and launch Safety Controls for these risks.

Key Responsibilities
  • Program Ownership: Own the Identity and Account Integrity Safety program globally, being accountable towards the program's objectives and success.
  • Collaboration and Planning: Collaborate with Product, Policy, Comms, Legal, Ops, and other teams to plan and prioritize the work that Wolt needs to do for the program to be successful.
  • Risk Identification and Mitigation: Identify gaps and opportunities, understand root causes, and propose safety controls to mitigate Identity and Account Integrity risks.
  • Policy Development and Improvement: Develop and improve policies and criteria to deal with Identity and Account Integrity risks and incidents.
  • Safety Control Development and Implementation: Develop, implement, and improve safety controls so that they are fit for purpose.
  • Governance and Forums: Establish governance and forums to enable the program's execution.
  • Advisory Role: Advise global leadership on key risks and mitigators.
  • Investigations and Training: Complete global Identity and Account Integrity safety investigations and deep dives, and train local, regional, and global teams on Identity and Account Integrity topics.
  • Compliance: Understand and ensure Wolt's compliance to any external Identity and Account Integrity requirements.
Requirements
  • 4-8 years of experience in Platform Operations, Strategy and Planning, Innovation, Technology, or Trust and Safety.
  • Strong analytical and problem-solving skills and the ability to work with data and quickly turn it into insights, recommendations, and strategies.
  • Strong project/program management skills to drive consistent progress towards our goals.
  • Excellent people skills and the ability to motivate, communicate, and drive various stakeholders.
  • The ability to thrive in a dynamic environment where you need to be proactive and figure out what to do rather than wait to be told what to do.
  • Grit, creativity, and determination to drive a program independently even when things get tough.
  • Experience in building out and scaling new processes, policies, and/or products.
  • Knowledge of the services we offer and genuine interest in Wolt and our industry.
  • Ability to work and communicate effectively in English.