Customer Success Manager

vor 4 Wochen

Berlin, Berlin, Deutschland Insider Vollzeit

Job Description

We are seeking a skilled Customer Success Manager to join our team at Insider. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services and technology.

Key Responsibilities:

  • Develop and maintain key account plans to identify opportunities to boost the value we're looking to add to our clients' organization.
  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
  • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology.
  • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
  • Bring new product ideas to the table as an account strategist, helping our product and design gurus shape our product roadmap.

Requirements:

  • A university degree in Business, Marketing, Engineering, or related fields.
  • Digital marketing related experience in a customer-oriented position.
  • Strong oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills.
  • Self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients.
  • Passion for testing, measuring and improving outreach and follow up effectiveness.
  • The ability and flexibility to work in a fast-paced startup environment.
  • Solid understanding of basic web concepts and digital marketing.

What We Offer:

  • A chance to work in an international, diverse, and inclusive environment.
  • Access and opportunity to gain a limitless network all over the globe.
  • A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
  • To be part of an industry that's shaping the future of customer experiences.
  • Competitive compensation packages.
  • Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
  • Weekly training on our Sales University where we host industry leaders.
  • Access to Udemy's business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
  • Space to share your skills, and even deliver pieces of training and workshops if you wish.
  • The infamous team activities that are bursting with fun.
  • No Dress Code.

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