Support Manager Customer Channels
vor 3 Wochen
Wir sind die Plattform für den Handel und die Aufbewahrung von Fonds in Deutschland, die keine eigenen Produktinteressen hat. Unsere Partner entscheiden eigenständig, wie und welche Produkte sie ihren Kunden zur Geldanlage anbieten. Wir suchen einen neuen Support Manager, der unsere Anwendungen und Services unterstützt.
Deine Aufgaben sind:
- 2nd Level Support für unsere Plattform
- Koordination 3rd Level Support und Steuerung externer Provider
- Incident- und Problem- Management
- Überwachung und Reporting von Service Level Agreements
- Unterstützung von Projekten mit Erweiterungen oder Anpassungen an unseren Anwendungen
- Change- und Configuration- Management
Das bietest du uns:
- Abgeschlossene Ausbildung im IT-Umfeld
- Kenntnisse in den Bereichen ITIL, ITSM und DevOps
- Erfahrung im operativen Betrieb von Onlineanwendungen
- Routinierter Umgang mit Jira/Confluence und MS Office Anwendungen
- Zuverlässige und selbstständige Arbeitsweise
- Kooperations- und Teamfähigkeit
Wir bieten:
- Remote-Work
- Kostenlose Depotführung
- Lebensarbeitszeitkonto
- Fitnessangebote
- Betriebsrestaurant
- Mitarbeiterrabatte bei bekannten Marken
Weitere Informationen findest du in unserem Unternehmen.
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