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Technical Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland HCLTech Germany Vollzeit
Job Title: Desktop Support Specialist

We are HCLTech, a leading technology company with a strong presence in Germany. Our team is looking for a skilled Desktop Support Specialist to join our ranks.

Key Responsibilities:

  • Provide first-level support for Microsoft Intune and Windows Autopilot-related issues
  • Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance
  • Collaborate with other IT support teams to escalate and resolve more complex issues
  • Maintain accurate records of support activities and resolutions in ServiceNow

Requirements:

  • Fluent German skills, both spoken and written
  • Working knowledge in registering a device, compliance remediation, reporting, delivery optimization, Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management

About Us:

HCLTech is a global technology company with a strong presence in Germany. We are a team of passionate and creative individuals who are dedicated to delivering excellence in our work. We are looking for talented individuals like you to join our team and contribute to our success.