Conversational AI Solutions Lead

vor 1 Monat


Berlin, Berlin, Deutschland AUTO1 Group Vollzeit
Job Description

Lead Conversational AI Solutions for Customer Service Excellence

We're seeking a skilled Product Manager to lead the international roll-out and continuous improvement of our AI voice bot, enhancing customer service efficiency and quality.

Main Responsibilities:

  • Spearhead the global deployment and optimization of our AI chatbot, ensuring seamless integration across international markets.
  • Collaborate with cross-functional teams to integrate AI solutions into our existing customer service infrastructure.
  • Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
  • Analyze performance metrics to drive data-driven improvements and innovations.
  • Stay current with industry trends and advancements in conversational AI and telephony services.

Qualifications:

  • Proven experience in product management, specifically in conversational AI or related fields.
  • Strong understanding of telephony services, with experience in solutions like Twilio for building call flows with multiple queues.
  • Solid understanding and/or experience with Large Language Model (LLM) applications for conversational AI.
  • Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
  • Ability to work effectively with cross-functional teams in an agile environment.
  • Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
  • Experience in international product roll-outs and managing diverse stakeholder expectations.

What We Offer:

  • A healthy work-life balance and home office setup, with regular days in the office encouraged.
  • The opportunity to be part of Europe's leading digital automotive platform.
  • An educational budget for personal growth and development.
  • Team and company events that foster a sense of community and connection.
  • A truly international and diverse working environment, with over 100 nationalities represented.

Join Us:

We live by an open culture of direct communication, valuing diversity and merit. We welcome every applicant, regardless of background, identity, or experience. If you're passionate about driving customer service excellence through conversational AI, let's discuss how you can contribute to our team's success.



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