Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Duisburg, Nordrhein-Westfalen - SYNCREON
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Specialist Parcelshop Service
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Technical Support Specialist
vor 1 Monat
We are seeking a skilled Technical Support Specialist to join our team in Duisburg, Germany.
This exciting opportunity will involve providing top-notch support for all assigned areas, resolving technical issues, and collaborating with other IT members to resolve more complex problems.
As a key member of our team, you will be responsible for provisioning user accounts, deploying PC desktops and laptops, and performing minor desktop hardware repairs.
Your Key Responsibilities- Provisioning of user accounts in Active Directory, MS Exchange, TEAMS, and Unix;
- Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
- Deployment of PC desktops and laptops to include imaging, application installation, and data transfers;
- Performs minor desktop hardware repair for PC equipment and peripherals that aren't covered under warranty or by a 3rd party maintenance agreement;
- Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
- Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
- Handle all issues in a timely manner and ensure customer satisfaction;
- Document resolutions and update the knowledge base accordingly;
- Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.
- Great attention to detail and the ability to follow documented processes and procedures;
- Exceptional verbal and written communication skills with the ability to update documentation;
- Excellent organizational skills and the ability to handle multiple tasks at one time;
- Able to work independently when required;
- Required to work weekends and holidays as needed;
- Fluent in English and German
We offer a competitive salary range between €45,000 - €65,000 per year, depending on your experience and qualifications. In addition to a generous compensation package, you can expect:
- A comprehensive benefits program including health insurance, retirement plan, and paid time off;
- The opportunity to work with a dynamic and growing organization;
- A chance to develop your skills and advance your career in a supportive and collaborative environment;
- A fun and inclusive work culture with regular social events and activities.
We are DP World, a leading provider of worldwide smart end-to-end supply chain logistics. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
