Aktuelle Jobs im Zusammenhang mit ERP Software Support Specialist - Berlin, Berlin - Troi


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ERP Software Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Troi Vollzeit
About the Role

We are seeking a highly skilled ERP Software Support Specialist to join our team at Troi. As a key member of our operations department, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Customer Support: You will be the primary point of contact for our clients, providing timely and effective support for technical and business-related inquiries.
  • Problem Management: In collaboration with your team, you will identify and classify problems, analyze software behavior, and develop strategies to resolve issues.
  • Team Collaboration: You will work closely with our product, implementation, and customer teams to enhance customer satisfaction and loyalty.
Requirements
  • Fundamental Knowledge: You possess a degree in Computer Science or a related field, with extensive IT knowledge, including experience with databases (e.g., MySQL) and programming languages (e.g., PHP, XSLT).
  • Analytical Skills: You excel in problem analysis and resolution, with the ability to find creative solutions and a commitment to continuous learning.
  • Communication Skills: You are an effective communicator, fluent in both German (C2 level) and English, with excellent interpersonal skills and the ability to work directly with clients.
What We Offer
  • Value-Driven Environment: We foster a culture of collaboration, innovation, and growth, with a strong focus on employee development and well-being.
  • Dynamic Team: You will be part of a talented and supportive team that values diversity, inclusivity, and open communication.
  • Flexible Work Arrangements: Enjoy a hybrid work model that balances flexibility and collaboration, with access to our Munich headquarters for in-person meetings and team events.
  • Comprehensive Onboarding: You will receive thorough training and support to ensure a smooth transition into your new role.
  • Wellness and Benefits: Enjoy a range of benefits, including 28 paid vacation days, flexible working hours, and a comprehensive health insurance package.
  • Professional Growth: We invest in your professional development, offering regular training, mentorship, and opportunities for advancement.
About Troi

Troi is a leading provider of project management software solutions, serving over 20,000 clients across the German-speaking market. With a strong focus on innovation, sustainability, and social responsibility, we strive to create a positive impact on our customers, employees, and the environment.