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Head of Marketplace Operations

vor 2 Monaten


Berlin, Berlin, Deutschland Delivery Hero Vollzeit
Job Overview

We are seeking a seasoned professional to lead our Marketplace operations across APAC and Europe. As the Head of Marketplace Operations, you will be responsible for driving operational excellence and strategic growth of our grocery and Q-commerce offerings.

Key Responsibilities
  • Strategic Leadership: Develop and execute the operational strategy for groceries and Q-commerce in APAC, Turkey, and Europe, aligned with global objectives.
  • Operational Excellence: Oversee and optimize the entire integrations, inventory management, in-store operations, POS/ERP integrations, content, and last-mile delivery to ensure cost-efficiency, speed, and quality.
  • Market Improvements: Identify operations improvement opportunities in key markets, develop go-to-market strategies, and lead the launch of new products across the regions.
  • Team Leadership: Lead, mentor, and develop a high-performing team of operations managers and professionals across multiple countries.
  • Performance Management: Monitor and analyze key performance indicators (KPIs) to ensure the success of regional operations.
  • Cross-functional Collaboration: Work closely with the global product, technology, and operations teams to ensure operational alignment with product launches, campaigns, and customer experience initiatives.
  • Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with local regulations.
  • Customer Experience: Ensure the highest customer satisfaction standards by delivering reliable, fast, and convenient grocery and Q-commerce services.
Requirements
  • Experience: 8+ years of experience in operations management, focusing on groceries, retail, or e-commerce.
  • Leadership: Strong leadership skills with experience managing large, diverse teams across different regions.
  • Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making and operational improvements.
  • Tech-Savvy: Familiarity with technology platforms and tools used in Q-commerce, such as inventory management software, retailers systems, and data analytics tools.
  • Strategic Vision: Ability to think strategically and execute operational plans that align with business goals.
  • Cross-Cultural Competence: Deep understanding of the APAC and European markets, with the ability to navigate different cultural and business environments effectively.
  • Communication: Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
  • Agility: Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability.
  • Education: Bachelor's degree in Business, Operations Management, engineering, or a related field. MBA or advanced degree preferred.