Head of Customer Engagement

vor 2 Wochen


Mülheim, Nordrhein-Westfalen, Deutschland CHO-TIME GmbH Vollzeit

Team Leader in Dialogue Marketing (m/f/d)

CHO-TIME GmbH is seeking a dedicated Team Leader in the realm of Dialogue Marketing.

This role is available
full-time.

Key Responsibilities:
  • Oversee and mentor customer service representatives within a team of approximately employees
  • Support project management in meeting both quantitative and qualitative objectives
  • Generate reports and assessments for upper management
  • Work closely with the recruitment department
  • Provide coaching and training for team members
  • Assess training requirements for various projects
  • Develop and implement product and communication training sessions
  • Facilitate team meetings
  • Establish conversation protocols
Qualifications:
  • Extensive experience in dialogue marketing with a solid understanding of KPIs
  • Proven leadership experience with potential for further growth
  • Excellent communication and motivational abilities
  • Strong conflict resolution skills and assertiveness
  • High level of customer and service orientation
  • Sales-driven, adaptable, and well-organized
  • Proficient in Microsoft Office Suite
  • Friendly and approachable communication style
Your

Advantages:
  • Competitive salary with significant incentives in a dynamic and expanding dialogue marketing organization
  • Positive team environment
  • Support for ongoing professional development
  • Performance-based financial rewards
  • Complimentary gym membership
  • Discounts from over 500 partner companies
  • Additional incentives
We are excited to welcome a creative and innovative individual to our team.
We look forward to receiving your comprehensive application including salary expectations.

Position Type:
Full-time

Perks:
  • Company-sponsored training
  • Employee discounts
  • Discounts on company products/services
Additional Compensation:
  • Commission
  • Extra payments
Work Environment:
On-site

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