Service Support Coordinator

vor 1 Monat

Obernkirchen, Niedersachsen, Deutschland ITT Inc. Vollzeit

About ITT:

ITT is a leading industrial manufacturer specializing in critical, engineered components that cater to rapidly expanding markets in transportation, flow, energy, aerospace, and defense. Our competitive edge is maintained through a blend of various factors: execution excellence, the caliber of our leadership, and our identity as a pioneer in engineering. Our mission is clear: to deliver innovative solutions that address our customers' most pressing challenges.

The company reported revenues of $3.3 billion in 2023 and operates through three distinct segments:

Motion Technologies ($1.5B revenue) is a global frontrunner in brake pads, shock absorbers, and sealing solutions for the automotive and rail sectors. Industrial Process ($1.1B revenue) is a worldwide leader in centrifugal and twin-screw pumps serving the chemical, energy, mining, and industrial sectors. Connect & Control Technologies ($0.7B) is a specialized provider of connectors and control components designed for harsh environments in critical applications across aerospace, defense, and industrial markets.

ITT is headquartered in Stamford, Connecticut, employing over 10,000 individuals across more than 35 countries, with sales operations in approximately 125 countries.

Position Overview

We are seeking a Customer Service Specialist III (f/m/d) to join our Service department.

Key Responsibilities

Your Role:


• Develop and monitor spare parts quotations in close collaboration with our global customers.

• Provide technical guidance to customers regarding spare parts for pumps and pump systems.

• Manage and track spare parts orders effectively.

• Prepare order-related technical documentation.

• Assist in the documentation and project management of larger conversion initiatives.

• Communicate with customers and representatives worldwide.

• Contribute to the implementation and enhancement of new and existing quotation and processing workflows.

Position Requirements

The ideal candidate:


• Holds a completed technical qualification with a foundation in commercial knowledge or vice versa.

• Possesses basic understanding of positive displacement and centrifugal pumps as an advantage.

• Is proficient in ERP systems and MS Office applications.

• Exhibits a competent, friendly, and confident demeanor towards customers and colleagues.

• Demonstrates a high level of comprehension in both technical and commercial contexts.

• Works independently and responsibly.

• Is a team player with a constructive and considerate approach.

• Displays intercultural competence.

• Has strong written and spoken English communication skills.

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