Technical Support Specialist

vor 1 Woche

Obernkirchen, Niedersachsen, Deutschland ITT Inc. Vollzeit

Job Summary

ITT Inc. is seeking an experienced Applications Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support for our ERP applications, ensuring seamless integration with business processes, and driving digital transformation initiatives.

Key Responsibilities

  • Maintain and support all functions related to core ERP, Bolt-On, and integrated applications
  • Act as a true "Business Relation Manager" to understand business requirements and issues in Manufacturing, Finance, Order Management, and Warehouse Management
  • Provide technical support for software from troubleshooting, installation, and upgrade of off-the-shelf software
  • Develop best practices and collaborate with other team members
  • Resolve issues with ERP applications, other manufacturing systems, and monitor ServiceNow queue
  • Act as a consultant with the business to understand business processes and apply technology to digitize and streamline processes
  • Work collaboratively with end users, other IT teams, and vendors to improve architecture, operational standards, and practices
  • Responsible for driving ERP upgrades, enablement of new processes, and functions as per business requirements
  • Provides guidance and consultation on applications and related services to other departments
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end-user requests
  • Work independently to resolve issues, understanding when to involve other IT support functions such as data center and networking
  • Responsible for driving & managing annual SOX audits, Disaster Recover exercise, and working with respective teams to ensure necessary documents, results updated & documented as per process
  • Potential to assist up to 20% - infrastructure hands-on support with help from centralized EI team

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required
  • Experienced system analyst supporting ERP applications and business process is a must
  • Strong understanding of core ERP business processes
  • Ability to work with business to understand pain points and propose solutions as needed
  • Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind
  • Excellent customer service, task management, and communication skills are required
  • Highly tuned technical problem-solving, and analytical skills are a must
  • Must have experience with license management for various software
  • Possess cultural awareness and sensitivity to work with a global user base
  • Experience with the following software is preferred: Support of any ERP, MES or GL system, ProALpha or SAP knowledge highly preferred
  • Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities
  • Confident initiative-taker who is driven and results-oriented
  • Strong organizational skills
  • ITIL, Six Sigma, and PMI certification a plus
  • Experience working in a SOX-compliant environment a plus
  • Strong affection for developing, implementing repeatable processes; continually assessing and improving
  • Strong ability to trust but verify various aspects of IT service delivery and planned efforts
  • Travel is project-based, but generally no more than 10% to 15%

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