Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Obernkirchen, Niedersachsen - ITT Inc.
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Technical Support Specialist
vor 2 Monaten
Job Summary
ITT Inc. is a leading manufacturer of screw pumps and system solutions for various industries. We are seeking an experienced Applications Technical Support Specialist to join our team.
Key Responsibilities
- Maintain and support all functions related to core ERP, Bolt-On, and integrated applications.
- Act as a true business relation manager to understand business requirements and issues in manufacturing, finance, order management, and warehouse management.
- Provide technical support for software from troubleshooting, installation, and upgrade of off-the-shelf software.
- Develop best practices and collaborate with other team members.
- Resolve issues with ERP applications, other manufacturing systems, and monitor ServiceNow queue.
- Act as a consultant with the business to understand business processes and apply technology to digitize and streamline processes.
- Work collaboratively with end users, other IT teams, and vendors to improve architecture, operational standards, and practices.
- Drive ERP upgrades, enablement of new processes, and functions as per business requirements.
- Provide guidance and consultation on applications and related services to other departments.
- Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end-user requests.
- Work independently to resolve issues, understanding when to involve other IT support functions such as data center and networking.
- Drive and manage annual SOX audits and Disaster Recover exercise.
- Potential to assist up to 20% with infrastructure hands-on support with help from centralized EI team.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required.
- Experienced system analyst supporting ERP applications and business processes is a must.
- Strong understanding of core ERP business processes.
- Ability to work with business to understand pain points and propose solutions as needed.
- Create and optimize technology and processes in partnership with other technology teams, compliance, and information security.
- Excellent customer service, task management, and communication skills are required.
- Highly tuned technical problem-solving and analytical skills are a must.
- Must have experience with license management for various software.
- Possess cultural awareness and sensitivity to work with a global user base.
- Experience with the following software is preferred: Support of any ERP, MES, or GL system; ProALpha or SAP knowledge is highly preferred.
- Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities.
- Confident initiative-taker who is driven and results-oriented.
- Strong organizational skills.
- ITIL, Six Sigma, and PMI certification is a plus.
- Experience working in a SOX-compliant environment is a plus.
- Strong affection for developing, implementing repeatable processes; continually assessing and improving.
- Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
- Travel is project-based, but generally no more than 10% to 15%.
