IT Application Support Specialist

vor 2 Monaten

Obernkirchen, Niedersachsen, Deutschland ITT Inc. Vollzeit

Job Summary

ITT Inc. is seeking an experienced Applications Technical Support Specialist Proalpha to join our team. As a key member of our IT department, you will be responsible for providing technical support for our ERP applications, including troubleshooting, installation, and upgrade of off-the-shelf software.

Key Responsibilities

  • Maintain and support all functions related to core ERP, Bolt-On, and integrated applications
  • Act as a true "Business Relation Manager" to understand business requirements and issues in Manufacturing, Finance, Order Management, and Warehouse Management
  • Provide technical support for software from troubleshooting to installation and upgrade
  • Develop best practices and collaborate with other team members
  • Resolve issues with ERP applications, other manufacturing systems, and monitor ServiceNow queue
  • Act as a consultant with the business to understand business processes and apply technology to digitize and streamline processes
  • Work collaboratively with end users, other IT teams, and vendors to improve architecture, operational standards, and practices
  • Responsible for driving ERP upgrades, enablement of new processes, and functions as per business requirements
  • Provides guidance and consultation on applications and related services to other departments
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end-user requests
  • Work independently to resolve issues, understanding when to involve other IT support functions such as data center and networking
  • Responsible for driving and managing annual SOX audits, Disaster Recovery exercise, and work with respective teams to ensure necessary documents, results updated, and documented as per process
  • Potential to assist up to 20% - infrastructure hands-on support with help from centralized EI team

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required
  • Experienced system analyst supporting ERP applications and business process is a must
  • Strong understanding of core ERP business processes
  • Ability to work with business to understand pain points and propose solutions as needed
  • Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind
  • Excellent customer service, task management, and communication skills are required
  • Highly tuned technical problem-solving and analytical skills are a must
  • Must have experience with license management for various software
  • Possess cultural awareness and sensitivity to work with a global user base
  • Experience with the following software is preferred: Support of any ERP, MES, or GL system; ProALpha or SAP knowledge highly preferred
  • Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities
  • Confident initiative-taker who is driven and results-oriented
  • Strong organizational skills
  • ITIL, Six Sigma, and PMI certification a plus
  • Experience working in a SOX-compliant environment a plus
  • Strong affection for developing, implementing repeatable processes; continually assessing and improving
  • Strong ability to trust but verify various aspects of IT service delivery and planned efforts
  • Travel is project-based, but generally no more than 10% to 15%

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