Client Relationship Manager

vor 4 Wochen

Hamburg, Hamburg, Deutschland Clariness GmbH Vollzeit
Clariness GmbH is seeking a Client Relationship Manager - Registry, with the option to work from Berlin, Hamburg, or remotely within Germany.

- Full-time; permanent position -

Key Responsibilities:
  • Overseeing designated accounts and ensuring client satisfaction.
  • Serving as the primary liaison for the assigned clientele.
  • Enhancing account engagement and growth (increasing revenue per client).
  • Collaborating with the Operations Management Registry to facilitate seamless onboarding, identify improvement areas, and address challenges.
  • Coordinating with global Business Development on locally assigned accounts.
  • Building and nurturing long-lasting relationships with key stakeholders.
  • Ensuring clients receive requested services promptly.
  • Effectively communicating client requirements and expectations internally while managing realistic client feedback.
  • Delivering agreed-upon services to clients and managing any escalations that arise.
Qualifications:
  • A completed bachelor's or master's degree.
  • Several years of experience in managing large and complex client accounts.
  • Experience in client-focused solutions, with a knack for influencing client management and articulating client needs.
  • A proactive and independent personality with strong communication skills, a structured approach to problem-solving, and a high level of interface competence.
  • Outstanding verbal and written communication abilities.
  • Insight into consumer needs, behaviors, and industry trends.
  • Capability to manage multiple projects and relationships concurrently.
  • A confident and empathetic demeanor.
  • Fluency in both English and German.
Why Join Us?
  • A diverse and engaging role with personal accountability in an international organization.
  • Opportunities for professional and personal growth, including a training budget and access to learning resources.
  • Flexible working hours and options for remote work.
  • Flat organizational structure and the opportunity to influence the work environment as part of a motivated and international team with a strong entrepreneurial spirit.
  • Contributing to the development of an international brand in the healthcare and technology sectors.
  • Making a difference in healthcare by expediting medical innovation through enhanced access to clinical trials, potentially delivering essential treatments to patients more swiftly.

For further details, please refer to our application portal.

Are you intrigued?

If you wish to be part of our dynamic, inquisitive, and international culture that encourages your ideas and creativity in an inspiring environment, we look forward to your application, including your expected salary and potential start date.

Clariness GmbH is committed to maintaining the confidentiality of the information provided and will adhere to applicable data protection laws. For more information regarding the handling of applicant data, please consult our online data protection declaration.

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