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    {"h1": "Customer Service Representative", "h2": "Job Description", "p": "Wir suchen eine/n engagierte/n Mitarbeiter/in im Bereich Customer Service, Verkaufsabwicklung und Logistik (m/w/d).", "ul": [{"li": "Betreuung und Beratung unserer nationalen sowie internationalen Kunden per Telefon und E-Mail"}, {"li": "Bearbeitung und Abwicklung von Bestellungen und...

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Customer Service Representative

vor 2 Monaten

Hamburg, Hamburg, Deutschland Gi Group Deutschland GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Check-In Agent at Gi Group Deutschland GmbH.

Key Responsibilities

  • Provide exceptional customer service to passengers from various airlines, ensuring a smooth and efficient check-in process.

  • Verify the identity of travelers and inspect required travel documents, ensuring compliance with regulations.

  • Respond to inquiries from international passengers in English or German, providing accurate and helpful information.

  • Ensure the preparation and documentation of flights, including pre- and post-flight procedures.

Requirements

  • Excellent communication skills in English or German, with additional language skills a plus.

  • Proven ability to work in a fast-paced environment, providing exceptional customer service and meeting deadlines.

  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

  • Previous experience in the travel industry or customer-facing role, with a strong understanding of airline operations.

What We Offer

  • Opportunities for professional development and training in the travel industry.

  • A competitive salary and benefits package, including an attendance bonus.

  • A comprehensive training program to ensure success in the role.

  • A dynamic and supportive work environment, with opportunities for career growth and advancement.