Sales Engineer

vor 2 Wochen

Berlin, Berlin, Deutschland traide AI Vollzeit
{"h2": "About the Role", "p": "We are seeking a highly skilled Sales / Tech Support engineer to join our team at traide AI. As a key member of our customer-facing team, you will play a pivotal role in bridging the gap between our technical solutions and customer needs. Your expertise will help our success team to close more deals by clearly articulating our technology and products' value.", "ul": [{"li": "Collaborate with the customer success team to understand customer requirements and provide pre-sales technical support"}, {"li": "Participate in demos/discussions with potential customers, explaining technology and product features in a clear and engaging manner."}, {"li": "Assist customers in their product onboarding, owning the account configuration, and with existing systems."}, {"li": "Serve as the primary technical contact for external stakeholders, resolving customer issues in a timely and effective manner."}, {"li": "Work closely with the engineering and product teams to provide feedback and suggest improvements based on customer needs and experiences."}, {"li": "Provide training and ongoing technical guidance to customers, ensuring they can maximize the value of our products."}, {"li": "Document issues, troubleshooting techniques, and solutions to help us build a useful backoffice system with extended support knowledge base"}, {"li": "Stay up to date on industry trends and new technologies, providing insights to improve the customer experience."}], "h2": "Requirements", "ul": [{"li": "Proven experience as a Sales or Technical Support Engineer, or in a similar customer-facing role."}, {"li": "Hands-on experience of APIs and integration processes, scripting with Python and troubleshooting tools."}, {"li": "Excellent communication and presentation skills, able to translate complex technical information into clear, understandable terms."}, {"li": "Problem-solving mindset with a passion for troubleshooting and helping customers."}, {"li": "Ability to manage multiple priorities in a fast-paced environment."}, {"li": "A degree in Engineering, Computer Science, or a related field (or equivalent work experience).", "br": "
", "h2": "What We Offer", "p": "At traide AI, we offer a dynamic and innovative work environment that fosters growth and learning. As a Sales / Tech Support engineer, you will have the opportunity to work closely with our product, engineering, and leadership teams, gaining insight into every step of the development process. Our work culture is flexible and grounded entirely in trust and integrity, where everyone strives to grow & learn.", "p": "We look forward to receiving your application and getting to know you better.", "p": "If you have any questions, just email us.", "br": "
", "p": ""}

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