Merchant Partnership Support Associate

vor 3 Monaten

Berlin, Berlin, Deutschland Wolt Vollzeit

We are expanding our operations in Germany and are in search of a Restaurant Partnership Support Specialist (m/f/d).

The Merchant Services team is integral to Wolt's mission, dedicated to ensuring our merchants thrive by delivering an exceptional experience. We are currently seeking a dedicated team member for our newly formed Post Activation department. This team is focused on the success of restaurants that have recently joined Wolt, providing essential support to ensure optimal performance. Responsibilities include training partners on necessary equipment, enhancing order acceptance processes, and exploring innovative strategies to boost partner success.

You will be enthusiastic about this role because you will...

  • Evaluate partner performance metrics and implement strategies based on key performance indicators to enhance partner outcomes.
  • Oversee various workflows related to partner performance enhancement and monitor progress effectively.
  • Proactively engage with partners to address issues through both written and verbal communication.
  • Collaborate with cross-functional teams, articulating requests and tasks with clarity.
  • Refine and elevate communication, coaching, and training methodologies for partners and vendors.

What we provide

  • Modern office environment in Berlin
  • Autonomous work within a vibrant, international team
  • A rapidly growing tech company with numerous career advancement opportunities
  • Competitive salary package
  • Discounts on Wolt orders
  • Subsidy for public transportation
  • Membership subsidy for fitness programs
  • State-of-the-art work equipment
  • A variety of beverages, coffee, and fresh fruits available in the office
  • Regular team meetings and social events
  • Flexible working hours
  • 30 days of paid vacation

Our expectations

  • You are an exceptional communicator in German and English, both written and spoken.
  • You possess experience in partner support or roles that require significant communication.
  • You maintain a positive attitude and demonstrate patience.
  • You exhibit strong organizational skills, capable of multitasking and managing numerous open tickets across various workflows.
  • You have a keen attention to detail, recognizing the importance of every small element.
  • You are a creative thinker, prepared to suggest relevant solutions and enhance workflow processes.
  • Experience in the gastronomy or food sector is advantageous.
  • Familiarity with Google Suite is beneficial.

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