Post-Activation Specialist

Vor 4 Tagen


Berlin, Berlin, Deutschland Wolt Vollzeit

Job Description:

We are expanding our operations in Germany and seeking a Restaurant Partnership Support specialist to join our team.

Wolt's Merchant Services team plays a crucial role in ensuring the success of our merchants, and we're looking for a dedicated team member to focus on post-activation support.

This role involves assisting newly onboarded restaurants to perform well, including providing equipment training, guiding them on order acceptance improvement, and exploring innovative solutions to ensure partner success.

  • Proven experience in partner support or communication-heavy roles
  • Excellent organizational skills, able to multitask and track progress across multiple workflows
  • Outstanding communication skills in German and English, both verbal and written
  • A keen eye for detail and an outside-the-box thinker, ready to propose relevant solutions to issues and creatively approach workflow improvement
  • Experience in gastronomy or the food industry is a plus
  • Experience with Google Suite is a plus

Key Responsibilities:

  • Analyze partner performance data and act on key performance indicators to improve partner performance
  • Monitor multiple workflows of partner performance improvement and track progress through Monday.com
  • Proactively reach out to partners to solve issues, whether through written or verbal communication
  • Work with cross-functional teams to formulate requests and tasks clearly
  • Polish and improve approaches on partner and vendor communication, coaching, and training

Additional Information:

If you're interested in working in a fast-growing environment, taking ownership, and being part of an ambitious team, click below to apply and start the conversation.



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