Post-Activation Specialist
vor 1 Monat
Job Description:
We are expanding our operations in Germany and seeking a Restaurant Partnership Support specialist to join our team.
Wolt's Merchant Services team plays a crucial role in ensuring the success of our merchants, and we're looking for a dedicated team member to focus on post-activation support.
This role involves assisting newly onboarded restaurants to perform well, including providing equipment training, guiding them on order acceptance improvement, and exploring innovative solutions to ensure partner success.
- Proven experience in partner support or communication-heavy roles
- Excellent organizational skills, able to multitask and track progress across multiple workflows
- Outstanding communication skills in German and English, both verbal and written
- A keen eye for detail and an outside-the-box thinker, ready to propose relevant solutions to issues and creatively approach workflow improvement
- Experience in gastronomy or the food industry is a plus
- Experience with Google Suite is a plus
Key Responsibilities:
- Analyze partner performance data and act on key performance indicators to improve partner performance
- Monitor multiple workflows of partner performance improvement and track progress through Monday.com
- Proactively reach out to partners to solve issues, whether through written or verbal communication
- Work with cross-functional teams to formulate requests and tasks clearly
- Polish and improve approaches on partner and vendor communication, coaching, and training
Additional Information:
If you're interested in working in a fast-growing environment, taking ownership, and being part of an ambitious team, click below to apply and start the conversation.
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