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Sales Operations Analyst

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland Merkle DACH Vollzeit
Position Overview

The Sales Operations Specialist role encompasses various dimensions: Analytics, Sales Processes, Salesforce Administration, and user support for daily operations. This position is part of a global, English-speaking team and collaborates closely with our primary German-speaking user base, necessitating fluency in both languages.


Analytics Responsibilities
  • Develop and enhance reports and dashboards as requested by management.
  • Maintain high data quality by regularly auditing CRM data against established criteria.
  • Understand business needs to proactively supply relevant data to management.
  • Contribute to shaping future business strategies.

Sales Process and CRM Management
  • Oversee the complete process of monitoring the sales funnel.
  • Design new operational workflows, coordinate with technical teams for implementation, and train users on these processes.
  • Engage with the business through participation in sales meetings to identify process gaps and suggest improvements.

User Support for Commercial Operations
  • Act as the primary contact for internal colleagues regarding CRM system inquiries and issues, providing support through a ticketing system, email, and calls.
  • Assess reported issues and resolve them independently or in collaboration with technical experts.

Qualifications
  • Bachelor's or Master's degree in Business Administration or a related field.
  • A minimum of 3 years of experience in a detail-oriented role such as finance, banking, commercial operations, customer service, or sales support.
  • Experience in an IT company or large organization is advantageous.
  • Willingness to learn our CRM system and its customizations; prior Salesforce experience is preferred.
  • Proficient in common Office applications, particularly Excel, PowerPoint, and Outlook.
  • Strong organizational skills with a keen attention to detail.
  • Excellent communication and customer service skills.
  • Fluent in both German and English.

Additional Information

The successful candidate will benefit from comprehensive onboarding, regular updates, and team-building events. We promote a healthy work-life balance and foster open, empathetic collaboration among colleagues. Our benefits package includes:

  • 25 vacation days plus 3 wellness days.
  • 2 volunteering days for community service.
  • Flexible working hours and remote work options.
  • Fully funded certifications in Salesforce, Adobe, Microsoft, etc.
  • Access to Dentsu Academy, on-site training sessions, and online language courses.
  • Pet-friendly office environment.
  • Company pension plan.
  • Team events including company parties and monthly gatherings.
  • Company bicycle leasing program.
  • Complimentary snacks, fruits, and coffee in the office.
  • Sabbatical options.
  • BahnCard 50 for frequent business travel.
  • Referral bonus program.
  • Employee Assistance Program.
  • Provision of laptop and necessary equipment.
  • Corporate mobile phone plan.

At Merkle, you will be part of a diverse and inclusive team that values mutual support and enjoyment in the workplace. You will have opportunities to enhance your skills and advance within the company through various internal training and language courses, while also finding meaningful work that allows you to make a significant impact.