Client Solutions Director
vor 1 Monat
As a key member of our AppLike Group team, you will be responsible for leading and building a Global Customer Service Organization that services both our business partners and our B2C customers. You will report directly to the CRO and collaborate with your peers in New Business and Account Management to provide exceptional technical support and service to our publisher partners and advertisers.
Key Responsibilities:- Manage a team of Technical Account Managers who ensure the technical onboarding of our newest app partners and a smooth SDK implementation process.
- Lead a team of B2C support agents who are problem solvers for our mobile gamers with technical issues related to our partners' games.
- Act as a liaison between various stakeholders, teams, and clients to provide solutions that maximize their business goals.
- Evaluate and evolve our service organization based on our geographical expansion and service and organizational needs arising from growing business with Enterprise clients.
- Ensure a consistent level of knowledge and quality in the execution of your teams.
- Collaborate with the product and technical teams to ensure our platform meets client needs and provides a positive user experience.
- Ensure up-to-date product and technical documentation in alignment with our product team.
- Minimum 3 years of experience in a leadership role within a service organization, preferably in the (mobile) ad tech industry.
- Proven track record of building and managing high-performing teams.
- Strong analytical and problem-solving skills with the ability to work with data – use SQL to query databases, Excel, and other analytics tools.
- Ability to build and maintain strong relationships with clients and colleagues.
- Excellent cross-team collaboration skills with strong analytical and communication skills.
- Basic knowledge of HTML and JavaScript or one basic programming or scripting language.
- Working knowledge of how different technical systems communicate with each other, such as testing HTTP REST endpoints and understanding what could go wrong when they don't work.
- Plus: Familiarity with Java/Kotlin/Swift or experience building your own apps.
- Plus: Understanding of the mobile ad tech landscape and current best practices.
- Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city.
- Wealth building: Virtual stock options for all regular employees.
- Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs, and more.
- Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday.
- Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers.
- Activity Package: Regular team and company events, hackathons.
- Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals.
- Free of charge access to our EAP (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being.
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