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Customer Service Representative
vor 2 Monaten
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at TCFS Potsdam GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via various communication channels.
Key Responsibilities:
- Customer Focus: Provide personalized support to customers, addressing their inquiries and concerns in a timely and professional manner.
- Service Delivery: Ensure seamless service delivery by handling customer queries, resolving issues, and escalating complex problems to senior team members.
- Solution-Oriented: Develop and implement effective solutions to customer inquiries, enhancing their satisfaction and loyalty.
- Communication: Handle customer communication via various channels, including chat, video calls, and email, ensuring a seamless and efficient process.
Requirements:
- Previous experience in customer service is preferred, with a strong track record of delivering exceptional service.
- Strong communication skills, with the ability to empathize with customers and provide tailored solutions.
- Ability to manage time effectively, prioritize tasks, and work under pressure.
- Fluent in German, with excellent written and verbal communication skills.
What We Offer:
Modern Work Environment: Opportunity to work in a dynamic and flexible work environment, with a focus on work-life balance.
Training and Development: Extensive training and development programs to enhance your skills and knowledge.
Financial Benefits: Competitive salary, smartphone, and corporate benefits.
Health and Wellness: Fitness classes, nutrition advice, and work-life balance programs to support your overall well-being.
Social Responsibility: Opportunity to support social projects through volunteering and community engagement.
