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Advanced Customer Support Engineer
vor 3 Monaten
Position Title: Technical Customer Support Professional
Location: Raunheim, Germany
Division: Global Services
Key Responsibilities
The role of Technical Customer Support Professional entails delivering expert technical assistance, evaluating and documenting issues, facilitating customer onboarding and training sessions, along with sharing knowledge and creating documentation. You will also engage in diagnosing and resolving intricate technical challenges, thereby contributing to enhancements in product performance.
Value Proposition for Employees:
This role presents a remarkable opportunity to tackle demanding technical challenges and significantly influence customer satisfaction and product dependability. You will work collaboratively with various teams, refine your problem-solving capabilities, and play a vital role in sustaining product excellence.
- Expert Technical Assistance
- Issue Evaluation and Documentation
- Customer Onboarding and Training
- Knowledge Sharing and Documentation
Required Skills and Experience
- Bachelor's degree in a relevant technical discipline (preferred)
- Demonstrated experience in delivering technical support for sophisticated systems
- Outstanding troubleshooting and analytical skills
- Familiarity with technical tools and resources
- Strong communication and interpersonal abilities
- Capacity to collaborate effectively with teams and clients
- Commitment to providing exceptional technical support
If you meet the qualifications outlined, we encourage you to consider this opportunity. We look forward to your interest.
About Trimble:
Trimble is a technology firm dedicated to providing solutions that empower customers to operate in innovative ways, leveraging core technologies in positioning, modeling, connectivity, and data analytics. The company is committed to transforming essential industries such as construction, geospatial, agriculture, and transportation.
Commitment to Inclusiveness:
Trimble is dedicated to fostering diversity, equity, and inclusion, actively striving to cultivate an environment where all individuals feel welcomed and valued.
