Technical Support Specialist
vor 1 Monat
Job Title: Technical Customer Support Professional
Job Summary:
We are seeking a highly skilled Technical Customer Support Professional to join our team at Trimble. As a key member of our global services division, you will be responsible for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel.
Key Responsibilities:
- Diagnose and troubleshoot complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems.
- Repair and debug equipment and systems to ensure optimal performance.
- Contribute to product improvement by reporting design, reliability, and maintenance issues.
- Collaborate with technical professionals to gain insights into complex technical systems and enhance problem-solving and communication skills.
Requirements:
- Bachelor's degree in a relevant technical field (preferred).
- Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.
- Exceptional troubleshooting and problem-solving skills.
- Proficiency in utilizing technical tools and resources.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with diverse teams and customers.
- Strong customer-centric mindset and dedication to delivering exceptional technical support.
About Trimble:
Trimble is a technology company dedicated to delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. We are committed to celebrating our differences and creating an inclusive environment where everyone feels welcome and valued.
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