Technical Support Specialist

vor 3 Wochen


Raunheim, Hessen, Deutschland Trimble Vollzeit

Job Overview

The Technical Customer Support role at Trimble is a critical position that requires a high level of technical expertise and problem-solving skills. As a Technical Customer Support Professional, you will be responsible for providing technical assistance to end-users, field engineers, technicians, and product support personnel.

Key Responsibilities

  • Diagnose and troubleshoot complex electro/mechanical equipment, computer systems, software, and networked/wireless systems.
  • Repair and debug equipment and systems to ensure optimal performance.
  • Contribute to product improvement by reporting design, reliability, and maintenance issues.
  • Collaborate with technical professionals to gain insights into complex technical systems and enhance problem-solving and communication skills.

Requirements

  • Bachelor's degree in a relevant technical field (preferred).
  • Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.
  • Exceptional troubleshooting and problem-solving skills.
  • Proficiency in utilizing technical tools and resources.
  • Excellent communication and interpersonal skills.
  • Ability to collaborate effectively with diverse teams and customers.
  • Strong customer-centric mindset and dedication to delivering exceptional technical support.

About Trimble

Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. Our core technologies in positioning, modeling, connectivity, and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency, and sustainability.



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