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Sales Support Specialist

vor 2 Monaten


Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility Vollzeit
About the Role

We are seeking a highly organized and detail-oriented individual to support our Telesales team in various administrative tasks.

Key Responsibilities
  • Coordinate and manage office staff and telesales agents
  • Support Telesales team managers with organizational tasks
  • Act as the primary point of contact for telesales agents in administrative matters
  • Process and follow up on applications from interested parties
  • Optimize workflows and provide assistance with the procurement of SEPA mandates and collateral
  • Process clarification cases, identify and forward customer inquiries
  • Conduct CRM research, point system, and duplicate checks
  • Process leads, lead submissions, preliminary inquiries, and other tasks
  • Support sales management in creating statistics
  • Ensure compliance with guidelines and report to superiors
  • Support DKV FLEET VIEW with tasks such as box ordering, returns handling, contract confirmations, and ticket creation
Requirements
  • Qualified and completed commercial training
  • High affinity for sales, with initial experience in sales desirable
  • Service-oriented and willing to provide service
  • Open and positive communication behavior
  • Very good knowledge of MS Office products
  • Good knowledge of English
  • Good understanding of numbers and abstraction skills, with experience with SAP R3 applications ideal
  • Ability to work in a team, with initiative and commitment
Why DKV Mobility?

We are a team player, and we believe that our employees are the key to our success. We offer a dynamic and inclusive work environment, with opportunities for growth and development. We are committed to work-life balance and offer flexible working hours and family-friendly working time models. We also provide comprehensive company health management and support our employees in leasing their eBikes through our partner Jobrad.

We are a certified employer, and our employees trust us. We regularly receive awards from independent institutes, such as Top Employer Germany and Great Place to Work. We are committed to sustainability and have pledged to become a climate-positive company by 2023 and help our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.