IT Support Specialist

vor 4 Wochen


Ratingen, Nordrhein-Westfalen, Deutschland Prosegur GmbH Vollzeit

Prosegur GmbH, a prominent leader in security logistics in Germany, is seeking a dedicated individual to enhance their IT Team as an IT Service Desk Specialist in Ratingen.

Position: IT Service Desk Specialist (m/w/d) | Ratingen - Full-time

As an IT Support Specialist, you will be responsible for delivering first and second-level assistance for software, hardware, network, and telecommunication challenges. Your key duties will include:

  • Assessing and categorizing IT-related issues
  • Providing support to colleagues with IT applications
  • Documenting solutions in the Knowledge Base
  • Installing and configuring software components
  • Enhancing support processes and workflows
Qualifications:
  • Completion of an IT-related educational program or equivalent experience
  • Demonstrated experience in IT support roles
  • Strong knowledge of Microsoft Windows, Office Suite, Active Directory, and networking
  • Ability to work methodically, with a focus on customer service and effective communication
  • Fluency in German and a good command of English
What We Offer:
  • Flexible working hours and options for remote work to support work-life balance
  • 30 days of vacation and permanent employment opportunities
  • Convenient commuting options
  • Employee discounts at various retailers and a company pension scheme

If you are interested in this opportunity, please submit your application through the designated online portal or by mail. For any inquiries, feel free to reach out.


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