Client Engagement Director

vor 4 Wochen

Leipzig, Sachsen, Deutschland Avidly Vollzeit

Are you eager to join a premier digital marketing agency? Do you aspire to work independently and remotely, enjoying flexibility in a dynamic international environment with a team of passionate professionals? If so, you are in the right place.

About Us:

We are Avidly, a prominent European martech service provider dedicated to fostering innovation in creativity, sales, and technology. Our mission is to assist clients in navigating cultural, behavioral, technological, data-driven, and business shifts to secure a competitive edge and generate meaningful impact through HubSpot's capabilities. As a fully integrated digital marketing and sales organization operating throughout the Nordics and Europe, we are committed to delivering exceptional experiences that simplify our clients' lives.

With a workforce of 270 and offices across Germany, the UK, Canada, Sweden, Norway, Finland, and Denmark, we collaborate with businesses of all sizes, from startups to Fortune 500 firms, focused on crafting impactful solutions that drive growth.

Job Overview:

The Client Engagement Director serves as the principal contact for key enterprise clients, concentrating on establishing and nurturing robust client relationships. Acting as a bridge between project managers and strategists, this role ensures seamless collaboration between projects and clients to fulfill their goals.

Benefits:

As our prospective team member, you will enjoy a comprehensive range of benefits:

  • Generous vacation package tailored to your location
  • Apple work equipment
  • Flexible working arrangements regarding hours and location
  • Support for workation models
  • Regular team events and enjoyable gatherings
  • Clear career progression and development plans
  • Ongoing training opportunities both on-site and off-site
  • Outstanding well-being packages based on your location
  • Company pension scheme contributions based on your location
Key Responsibilities:

Client Relationship Management:

  • Act as the primary liaison for enterprise clients, ensuring consistent communication through calls, emails, and in-person meetings to foster strong relationships.
  • Monitor client satisfaction metrics and maintain high levels of client contentment through proactive engagement and effective issue resolution.
  • Develop in-depth knowledge of the client's offerings.

Project Oversight and Execution:

  • Supervise cross-service projects for clients, ensuring that strategic goals are achieved and projects are delivered successfully by the project management team.
  • Ensure all projects comply with quality standards and company protocols, utilizing Click-Up for project tracking and management.

Strategic Planning and Consulting:

  • Provide comprehensive consulting to enhance client success and implement effective solutions, collaborating directly with key stakeholders and executives.
  • Act as the primary advocate for client success internally, providing regular updates and facilitating alignment among internal teams.

Financial and Resource Management:

  • Conduct financial forecasting and analyze the profitability of client projects, ensuring they meet financial objectives.
  • Efficiently manage resource allocation and requests to maintain balanced staff utilization and meet project deadlines.

Opportunity Identification:

  • Engage in solution identification to uncover upselling and cross-selling opportunities, supporting the solutions team in delivering recommendations.

Escalation Management:

  • Serve as the primary escalation point for clients, promptly addressing and resolving issues to maintain project continuity and client trust.
Key Performance Indicators (KPIs):
  • Client Health
  • Revenue Forecasting
  • Customer Growth
  • Client Retention
  • Client Account Profitability
  • Sales & EB Upsells/Cross-sells
Additional Responsibilities:
  • Conduct portal demonstrations and HubSpot training
  • Deliver tactical work
  • Facilitate customer workshops
Your Experience:
  • Demonstrated experience in client relationship management and project oversight within a digital agency or similar environment.
  • Fluent or native proficiency in German is a mandatory requirement.
  • Expertise in CRM systems such as HubSpot, Salesforce, Dynamics, or Marketo.
  • Strong strategic planning and consulting capabilities.
  • Experience in financial and resource management.
  • Excellent communication and presentation skills in both German and English.
  • Proven project management abilities.
  • Capacity to work independently and flexibly in a fast-paced, expanding international setting.
Additional Requirements:
  • Possess a solution-oriented, hands-on approach when working with CRM systems;
  • Have substantial experience with inbound marketing;
  • Enjoy tackling technically complex and challenging topics;
  • Exhibit a preference for systematic, independent work;
  • Demonstrate the ability to communicate, present to, and influence clients in a goal-oriented manner - in both German and English;
  • Be open to new solutions or even develop them independently;
  • Show interest in personal growth and being an engaged member of a cohesive team, and last but not least
  • Be a pleasure to work with.
Application Process:

If you are interested in becoming part of our dynamic team and contributing to our mission of delivering exceptional experiences for our clients, please submit your CV and cover letter outlining your relevant experience and why you would be an excellent fit for this role.

We look forward to meeting you

  • Client Success Director

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Avidly Vollzeit

    Are you eager to join a premier digital marketing agency? Do you aspire to work independently and remotely, enjoying flexibility in a thriving international environment with exceptional, dedicated colleagues? If so, you are in the right place.About Us:We are Avidly, a prominent European martech service provider committed to fostering innovation in...

  • Director of eDiscovery Sales

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland LT Harper - Cyber Security Recruitment Vollzeit

    Director of eDiscovery SalesLocation: GermanyWork Arrangement: RemoteCompensation: Up to €180k OTEAre you an eDiscovery or Legal expert seeking your next opportunity as a Sales Director? Do you possess significant expertise in marketing legal and/or e-discovery products?Our client, a prominent player in the field of eDiscovery and legal services, is on the...

  • Site Director

    Vor 4 Tagen

    Leipzig, Sachsen, Deutschland Sonatec Global Recruitment Vollzeit

    About the Role:Sonatec Global Recruitment is proud to partner with a leading international Chemical Manufacturing company in their search for a highly skilled Site Director. As a key member of the Senior Management Team, you will be responsible for overseeing all aspects of plant operations, including production, quality control, maintenance, and safety.Key...

  • Site Director

    Vor 3 Tagen

    Leipzig, Sachsen, Deutschland Sonatec Global Recruitment Vollzeit

    About the Role:Sonatec Global Recruitment is proud to partner with a leading international Chemical Manufacturing company in their search for a highly skilled Site Director. As a key member of the Senior Management Team, you will be responsible for overseeing all aspects of plant operations, including production, quality control, maintenance, and safety.Key...

  • Global Mobility Services Director

    Vor 5 Tagen

    Leipzig, Sachsen, Deutschland KPMG Vollzeit

    About the JobWe are seeking a highly skilled professional to join our Global Mobility Services team at KPMG. As a Global Mobility Services Director, you will be responsible for managing national and international clients on all tax-related issues from an employer's perspective in a global context.Your ResponsibilitiesIndependently manage clients' tax-related...

  • Global Mobility Services Director

    vor 2 Wochen

    Leipzig, Sachsen, Deutschland KPMG Vollzeit

    About the JobWe are seeking a highly skilled professional to join our Global Mobility Services team at KPMG. As a Global Mobility Services Director, you will be responsible for managing national and international clients on all tax-related issues from an employer's perspective in a global context.Your ResponsibilitiesIndependently manage clients' tax-related...

  • Director of Manufacturing Operations

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland GULP – experts united Vollzeit

    Are you considering a new opportunity? At GULP – experts united, we streamline your job search process. You only need to submit one application to us, and we will connect you with a promising role as a Director of Manufacturing Operations (m/f/d) in the automotive industry. We value diversity and encourage applications from individuals with disabilities....

  • Director of Sales

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Sphere Digital Recruitment | Best Small Company 2022 Vollzeit

    Sales Director (Individual Contributor Role) - Performance Marketing/Advertising€110k base + x2 OTERemote Role Based in GermanyThis organization operates as a leading global performance marketing and advertising platform, enhancing their campaigns across diverse channels beyond Google to maximize revenue. They are recognized as one of the top marketplaces...

  • Director of Sales Strategy

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Sphere Digital Recruitment | Best Small Company 2022 Vollzeit

    Sales Director (Individual Contributor Role) - Performance Marketing/Advertising€110k base + x2 OTERemote Role Based in GermanyThis organization is a leading global platform in performance marketing and advertising, expanding their campaigns across diverse channels beyond Google to enhance revenue streams. They are recognized as one of the top marketplaces...

  • Director of Sales Strategy

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Sphere Digital Recruitment | Best Small Company 2022 Vollzeit

    Sales Director (Individual Contributor Role) - Performance Marketing/Advertising€110k base + x2 OTERemote Role Based in GermanyThis organization operates as a leading global performance marketing and advertising platform, enhancing their campaigns across diverse channels beyond Google to maximize revenue. They are recognized as one of the top marketplaces...

  • Digital Engagement

    vor 2 Wochen

    Leipzig, Sachsen, Deutschland Sphere Digital Recruitment | Best Small Company 2022 Vollzeit

    About the RoleSphere Digital Recruitment, a leading recruitment agency, is seeking a highly skilled Digital Engagement & Community Manager to join our team. As a key member of our team, you will be responsible for cultivating an active community across our platform and digital channels.Key Responsibilities:Cultivate an active community across our platform...

  • Director de Ventas y Desarrollo Empresarial

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland R Systems Vollzeit

    R Systems Europe, un líder global en soluciones de transformación digital, busca un Director de Ventas y Desarrollo Empresarial dinámico para impulsar el crecimiento y expandir nuestro negocio en Europa. Como Director de Ventas y Desarrollo Empresarial, serás responsable de fomentar el crecimiento de ventas y ampliar nuestra presencia en el sector de...

  • Director de Ventas y Desarrollo Empresarial

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland R Systems Vollzeit

    R Systems Europe, un líder global en soluciones de transformación digital, busca un Director de Ventas y Desarrollo Empresarial dinámico para impulsar el crecimiento y expandir nuestro negocio en Europa. Como Director de Ventas y Desarrollo Empresarial, serás responsable de fomentar el crecimiento de ventas y ampliar nuestra presencia en el sector de...

  • Director of Financial Strategy

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Sunfire GmbH Vollzeit

    Join Us as the Director of Financial StrategyAbout Sunfire GmbH:At Sunfire GmbH, we are committed to creating a sustainable future by advancing renewable energy technologies. Our mission is to make clean energy solutions accessible and effective, playing a vital role in the conservation of our environment.What We Provide:Engagement with cutting-edge...

  • Credit Engagement Specialist

    Vor 5 Tagen

    Leipzig, Sachsen, Deutschland Commerzbank AG Deutschland Vollzeit

    Position OverviewJoin our team at Commerzbank AG Deutschland as a Credit Engagement Specialist, where you will play a crucial role in managing complex financial interactions.Key Responsibilities:Enjoy a stable work environment that fosters professional growth.Receive an annual fixed bonus as part of your compensation package.Benefit from regular salary...

  • Credit Engagement Specialist

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Commerzbank AG Deutschland Vollzeit

    Position OverviewJoin our team at Commerzbank AG Deutschland as a Credit Engagement Specialist, where you will play a crucial role in managing complex financial interactions.Key Responsibilities:Enjoy a stable work environment that fosters professional growth.Receive an annual fixed bonus as part of your compensation package.Benefit from regular salary...

  • Sales Director

    Vor 4 Tagen

    Leipzig, Sachsen, Deutschland Rullion Vollzeit

    About RullionRullion is a leading provider of innovative solar solutions, revolutionizing the industry and driving the renewable energy transition.Your RoleAs a Sales Manager (Solar PV) at Rullion, you will be the face of the company, driving sales and fostering relationships with clients in the DACH region.Key ResponsibilitiesDevelop and execute strategic...

  • Sales Director

    Vor 4 Tagen

    Leipzig, Sachsen, Deutschland Rullion Vollzeit

    About RullionRullion is a leading provider of innovative solar solutions, revolutionizing the industry and driving the renewable energy transition.Your RoleAs a Sales Manager (Solar PV) at Rullion, you will be the face of the company, driving sales and fostering relationships with clients in the DACH region.Key ResponsibilitiesDevelop and execute strategic...

  • Client Support Specialist

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland DATAGROUP Inshore Services GmbH Vollzeit

    Client Support Specialist (all genders)DATAGROUP Inshore Services GmbH is a prominent German IT service provider recognized for its committed workforce. Our enthusiasm for technology and innovation empowers us to offer dependable IT solutions to our clientele. We invite you to explore a rewarding and dynamic position within a forward-thinking organization....

  • Commercial Sales Director

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Mackinnon Bruce International Vollzeit

    Position OverviewMackinnon Bruce International is collaborating with a prominent client in the distribution industry to recruit a Sales Manager who will oversee their portfolio of Pharmaceutical Ingredients.About UsWe are a progressive recruitment agency established in 2012, dedicated to partnering with esteemed clients worldwide to attract and retain...