Customer Service Coordinator

Vor 6 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Centre People Appointments Vollzeit

Job Title: Customer Service Administrator

Job Type: Full-time, Permanent

Location: Dusseldorf (Hybrid working 50% working from home after probation)

Job Description:

Company Overview: Centre People Appointments is a leading recruitment agency specializing in placing top talent in various industries. We are currently seeking a highly skilled Customer Service Administrator to join our team in Dusseldorf.

Job Summary:

We are looking for a Customer Service Administrator to join our team in Dusseldorf. The ideal candidate will have at least 2 years of experience working in a similar role in logistics, trading, or manufacturing. The successful candidate will be responsible for executing order processing for Import & Export business, supervising Import & Export business, coordinating logistics, and providing general customer and supplier service.

Key Responsibilities:

  • Executing order processing for Import & Export business, including timely issuing of all relevant documents (customs documents will be issued by our forwarders)
  • On-time supervision of Import & Export business, including logistics and warehousing
  • Coordinating logistics to arrange timely delivery from suppliers and to customers, including handling and checking of relevant logistic invoices
  • Issuing invoices, applications for internal credit limit and external credit insurance, control of payment receipt, including dunning process
  • Creating and handling various advanced Excel charts for various sales statistics
  • General customer and supplier service
  • Sales support to sales team and section manager

Requirements:

  • Must speak German and English
  • Gained relevant job experience (more than 2 years) in import/export administration, including coordination of deliveries, ideally also in non-European countries
  • The proactive position-holder would be comfortable communicating with suppliers, customers, and internal departments for a smooth order processing
  • Self-motivated and flexible, able to work to strict deadlines while retaining accuracy at all times
  • Responsible and accurate working style
  • Customer and supplier-oriented personality with good attention to detail
  • Flexible towards change
  • Ability to work in a team
  • Knowledge and experience of SAP (ERP) preferred

What We Offer:

Centre People Appointments offers a competitive salary, a dynamic work environment, and opportunities for professional growth and development.

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