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Customer Service Representative

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Cloppenburg Gruppe Vollzeit

About Us:

Cloppenburg Gruppe is a dynamic and innovative company that values customer satisfaction and excellence in service. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Job Summary:

We are looking for a skilled and enthusiastic professional to provide exceptional customer service and support to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing solutions to meet their needs.

Key Responsibilities:

  • Provide exceptional customer service and support via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues and provide solutions
  • Develop and maintain a deep understanding of our products and services to provide accurate information and recommendations
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 1-2 years of customer service experience in a sales or service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and other productivity software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].