Lead UX Research Specialist
vor 3 Wochen
Job Overview
What We Seek:
- You will oversee and implement all stages of research initiatives, concentrating on qualitative analysis with users interested in real estate transactions.
- You will identify and apply the appropriate research methodologies for foundational, strategic, or tactical inquiries.
- You will create strategic frameworks that enhance our understanding of users and ensure these frameworks are regularly updated with fresh insights.
- You will establish, maintain, and continually refine our tools for measuring UX key performance indicators.
- You will mentor and assist our product design teams in conducting their own research activities.
- You will engage with various stakeholders to cultivate an understanding of user needs and assist in clarifying often vague problem areas.
- You will facilitate internal workshops to consolidate existing knowledge or inspire new concepts (e.g., Design Sprints).
- You will collaborate with product teams to build your influence, ensuring that your insights are sustainable and integrated into the product development roadmap.
- You will work closely with product designers and managers, proactively identifying opportunities for impactful research collaborations.
- You will adapt processes and methodologies as needed to collaborate effectively with multiple cross-functional teams.
- You will synthesize existing data from previous UX and market research, analytics, or feedback from customer success teams with your own findings.
- You will partner with colleagues in our international research team to lead, plan, and execute studies across different countries.
- You will conduct on-site surveys to enhance and quantify our qualitative insights.
- You will consistently challenge teams to prioritize user needs.
- You will ensure effective communication and dissemination of insights to the product team and a broader range of stakeholders.
Qualifications
Who You Are:
- You possess over 5 years of experience as a UX researcher, ideally collaborating directly with UX/product designers, product managers, and other stakeholders.
- As a native or proficient French speaker, you are skilled in employing qualitative research techniques such as user interviews and focus groups in French, with a comprehension level of at least C1 in the Common European Framework of Reference for Languages.
- You are inquisitive, always seeking to understand, and comfortable asking questions and challenging assumptions.
- You exhibit deep empathy, a collaborative mindset, and strong communication abilities.
- You thrive in a complex, international environment, managing multiple stakeholders and supporting various research topics simultaneously.
- You can translate technical and business requirements into actionable research questions.
- You have experience in developing customer journeys and are familiar with the jobs-to-be-done framework.
- You are fluent in English and comfortable conducting most of your daily work, planning research with stakeholders, and communicating research findings in English (equivalent to at least B2 level in the Common European Framework of Reference for Languages). We also provide English classes to support your development.
- Experience with marketplace platforms is an advantage.
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